Chatbots

INTER boosts dental insurance sales by 33 percent with IBM Watson

Recent years have seen a surge in the popularity of chatbots. About 15 percent of American adults say they have used a chatbot to interact with a company in the last year. That development shouldn’t come as a great surprise. Implemented well, chatbots, also known as virtual assistants, offer consumers a valuable source of information. […]

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MultiChoice South Africa taps Watson to support customer service staff

Great customer service is essential for any business to prosper and grow. In a fiercely competitive marketplace, such as the South African media broadcast sector, it becomes even more important to provide your customers with speedy, efficient service whenever they seek advice or need to solve issues with their subscriptions. At MultiChoice South Africa, customer […]

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Soul Machines gives AI a human face with the help of Watson

From talking watches to AI-powered financial advisors, a world where people routinely speak to machines is shifting from science fiction to everyday reality. Artificial intelligence (AI) is no longer in the realm of academic research. It is becoming extremely useful for enterprises, especially in business functions such as AI customer service. Chatbots are the obvious […]

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Bringing the natural language of Watson Conversation to call centers

In my role as an adoption leader for Watson and IBM Cloud, I see chatbots and Watson Conversation capturing the imaginations of many clients. The ability to automate the dialogue around frequently asked questions almost builds the chatbot business case for itself. Agents once tasked to field 80 percent of queries with 20 percent of […]

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Empower your chatbots with connectivity to all your applications

New ways of engaging your customers, partners and employees are emerging within the domain of chat technologies. Imagine engaging customers in an automated fashion through technologies like SMS, Salesforce Live Message, Slack or other such interfaces and helping them check information, resolve problems or even order products. Three years ago, before the emergence of cognitive […]

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