chatbot

Improving customer service with an intelligent virtual assistant using IBM Watson

Gartner predicts that “by 2022, 70 percent of white-collar workers will interact with conversational platforms on a daily basis.” As a result, the research group found that more organizations are investing in chatbot development and deployment. IBM Business Partners like Sopra Steria are making chatbot and virtual assistant technology available to businesses. Sopra Steria, a […]

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German rail operator use AI to fast-track responses to customer queries

A typical visit to the train station can come with some uncertainty. Is your ticket valid for the next train to Berlin? Or do peak time restrictions apply? Are there catering facilities on board, or will you need to buy something to eat beforehand? To take the stress out of traveling, DB Dialog and DB […]

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Arthritis Research UK delivers reliable virtual assistant on IBM Cloud

Around 10 million people in the United Kingdom suffer from arthritis, a painful condition that causes joint inflammation. People living with arthritis often have questions about their condition and how to manage it. Common questions include things like: Will exercise soothe the affected joints? What are the best ways to relieve pain? What can I […]

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KBC K’Ching chatbot uses IBM Watson for authentic conversational interface

In my last post, I explained how K’Ching, a financial app for young people, has a familiar look and feel to apps they’re already using. Now I’ll share a little about how we developed our open chatbot with Watson Conversation on the IBM Cloud. Building a chatbot from scratch K’Ching is an open chatbot, which […]

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Powered by IBM Watson AI, KBC K’Ching speaks the language of youth

KBC Group NV has the core motto “We speak your language,” but in 2015, we realized we weren’t actually speaking the language of young people. Youngsters like apps, but the apps KBC had at that time were not tailored to the user experience, nor products kids expected or wanted. They were financial apps focused on […]

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Codify Academy chatbot uses IBM Watson technology to field inquiries

Codify Academy was founded by the “Brodify” brothers: my brothers, Sam and Chris, and me. “Go to college,” they said. “Study hard and get good grades,” they said. “You’ll get a job, no problem,” they said. I had been told all this stuff was going to happen, if I did all the right things. I […]

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HiThing! uses IBM Cloud to help people and machines communicate

“HiThing!, it’s too cold in here – can you turn up the heat?” “HiThing!, where is the pallet with the shipment I’m looking for?” “HiThing!, when is the next train leaving the station?” If a device or machine is automated, people can ask HiThing! from Proasistech about it the same way they’d talk to (or […]

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