case

Insurance in 2020: Fast Track your Content Management Roadmap with Cloud Services

Last week, Forrester and IPD hosted a webinar where they spoke to how Cloud was impacting the Insurance industry.  If you missed this webcast, be sure to catch the replay.  Cheryl McKinnon, Principal Analyst Serving Enterprise Architecture Professionals at Forrester Research, kicked off the event by covering the trends, challenges, and recommended practices for managing […]

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Cloud is ubiquitous. Even my mom knows.

Cloud is ubiquitous.  Even my mom knows. My mom asked me today if my job at IBM “is in the cloud.”  She doesn’t understand cloud computing or how it has dramatically changed our world in a few short years.  And she certainly doesn’t understand what it means for content management solutions, but she knows it’s […]

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Digitization, Business Transformation and the Cloud

Under pressure to digitalize business processes, leading middle-market firms are deploying digital initiatives in an effort to outrun present and future competitors. These initiatives include converting manual, paper-based or offline business processes to online, computer-supported processes that facilitate content collaboration, document approval workflow, and seamless content integration. But, transforming offerings and supporting systems and methods […]

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Increase Business Agility with IBM Case Manager and Box

I’m sure you have heard about the IBM and Box partnership that was announced last year.  Our strategic partnership with Box brings secure content collaboration to our IBM ECM portfolio, including Content Navigator, Datacap, Case Manager and Stored IQ.  Now that we have over a year of working together, the Box and IBM Partnership is […]

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Digital Transformation is Underway. Are you Ready?

I’ve written a couple of times about the IBM and DocuSign partnership.  As I’ve noted in previous posts, this partnership is all about accelerating the path to digital transformation.  I just got back from London, where I attended the DocuSign Momentum event.  It was so much fun to see all of the excitement around how […]

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Cut the Chaos in Your Legal Department

Chaos!  Chaos is in our home lives and even in our work lives everyday.  Awaking to your three dogs barking in your ear you realize several things all at once as a wave of panic sets in.  It’s not Sunday! The dogs are barking because one they need to go outside and two they are […]

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Making the case for customer centricity

We’re talking a lot about customer centricity here at the ECM team. Honestly, it’s kinda hard not to. As your customers are becoming more and more empowered to take matters into their own hands, you need to make sure that your business is set up and ready to provide customers the type of experience that […]

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Making the Case in Claims Processing

According to the Association for Information and Image Management (AIIM), 52% of organizations work from three or more systems and 62% of organizations strongly depend on the file share as a key repository.* That means insurance providers are unintentionally using disparate processes and creating content dumping grounds. The headache begins with structured logic (aka workflows) […]

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Working smarter in the digital era

Case Management is all about getting work done. It’s a smarter approach to work provides knowledge workers with the right information at the right time in order to take the next best action. It’s about applying analytics to understand content in context to make better decisions. And it’s about giving access to the right information […]

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IBM and DocuSign Strategic Partnership: Accelerate the Path to Digital Transformation

I was in San Francisco last week for the DocuSign Momentum event. It was a really great conference located in one of my favorite cities. At the event, we announced a strategic partnership between IBM and DocuSign. Most people are familiar with DocuSign. They are the leader in eSignature and Transaction Management. Chances are, most […]

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