Digital transformation is about completing work differently, and not simply for the sake of change. It should address the dynamic business needs of the customer while optimizing the operational processes that impact the cost of service. As organizations pursue transformation, they often quickly realize that better customer and employee experiences need better and smarter automation […]
No one wants to wait weeks to more than a month to find out if their credit application is approved. For the applicant, it can mean lost opportunities. For a bank, it’s lost business. Near East Bank knew that if it wanted to compete with larger banks that had moved to electronic processing, it would have […]
I can’t wait for IBM InterConnect 2017, where we will preview the new hybrid cloud management platform we are building for our clients. Why? Read on. More companies are investing in hybrid cloud strategies. Many businesses have a multi-cloud strategy. And that strategy must include a cloud management platform that agnostically manages any cloud so […]
Like many other businesses, banks are increasingly adopting digital transformation. Why? They want to provide compelling customer engagement, retain all their customers and fend off defections to competitors. Now more than ever, it’s important that banks provide a differentiated, tailored experience that draws customers in, both online and in-person. Banks are finding ways to deliver […]
External forces make today’s business world increasingly challenging. On the one hand, due to a continuing global financial crisis, businesses must deal with pressure to reduce costs while increasing visibility and control. They also must abide by new, stringent regulatory compliance rules. On the other hand, client expectations are changing radically. The high-touch, expert-driven models […]
IBM BPM has four focus areas: business monitor, process automation, decision management and process discovery and design.
Data generated from social media is on the rise, and it must be harvested wisely and contained cleverly.
Each virtual pattern is like a puzzle piece that can be used to compose a bigger and more complex topology.
As cloud offerings graduate from pure infrastructure services to higher level business services, enterprises are investigating how to harness cloud for their business process initiatives. Many enterprises and vendors get stuck into having a version of Business Process Management (BPM) technology suite running on the cloud. That is only part of the puzzle. Several other […]