Hybrid

5 things to look for in an RPA provider

If your IT team doesn’t know what to look for in an RPA provider, chances are you won’t make the ideal choice. This could mean your team misses out on some crucial IT advantages. Robotic process automation (RPA) has exploded in popularity as a way of automating repetitive business tasks, enabling workers to focus on […]

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“Free the humans” at Automation 2018

I’ve attended several business technology events this year, including the AIIM Conference, OpexWeek and Think 2018, to name a few. I have begun to recognize a certain look in the eye from attendees at all those events, almost pleading, “Help me understand what’s happening.” When a transformational technology or solution emerges, such as digital business […]

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Get ahead with cognitive operations machine learning technology

At IBM Think 2018 I had many opportunities to interact with clients. Through those conversations, I gained numerous insights into the evolving challenges in the IT operations management space. I also learned a lot about the successes IBM clients are achieving with IBM cognitive management capabilities. The challenges around managing hybrid environments are not new, […]

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IBM and Red Hat expand partnership to accelerate journeys to the cloud

As I meet with clients all over the world, it is clear that all cloud transformation journeys are not exactly the same. Clients want choices. So it is very exciting for me to share that today, at the Red Hat Summit, we announced an expansion of our long-standing partnership with Red Hat by certifying our […]

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Contextor adds cognitive capabilities to robotic process automation solutions with IBM Watson

Office workers often spend a good deal of their time in and out of various information systems and applications. To perform their jobs, they might be required to input the same data multiple times, copy and paste data from one window to another, or compare and check information from two different applications. In short, there […]

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3 ways IBM Cloud Private delivers business value

At the IBM Cloud Private Day event in Johannesburg, South Africa, last month, Soloman Barghouthi, a product manager for hybrid cloud, told ITWeb that IBM Cloud Private isn’t something leaders buy just because they have money to spend. “I’m buying it to deliver business value,” he said. How exactly is it delivering value? Here are […]

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3 best practices for digital transformation

We are living in a rapidly evolving digital era, which is underpinned by proliferating technologies based in cloud computing: artificial intelligence, blockchain, and Internet of Things (IoT). Consumers demand real-time, secure, intuitive, and web- or mobile-based digital services. This evolution will accelerate as 5G cellular service becomes widely available within a few years. To be […]

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At the tipping point: Transformation in the contact center

Contact centers are going through some serious changes, which may already be disrupting the status quo. Customer engagement has dramatically altered businesses. Contact centers must now evolve into an “omnichannel” or multi-channel interaction hub. Communications are no longer limited to the traditional voice channel. Customers expect or even demand to engage with businesses seamlessly across […]

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Helping simplify cloud migration with updates to VMware HCX on IBM Cloud

When I meet with enterprises, it’s rare that our discussions begin with why they should adopt cloud. In fact, 96 percent of respondents in a recent survey are using at least one public or private cloud, and on average, most companies are using or experimenting with nearly five public and private clouds. It’s clear that […]

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Intelligent application overlay delivered with IBM Cloud helps companies save

When organizations roll out new software, they do so with high hopes of streamlining processes and increasing business efficiency. To meet these goals, companies must ensure their users are trained and proficient with the programs. This, in itself, can take a considerable amount of time and resources as companies must develop training programs and possibly […]

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The best of both worlds: Rapid cloud development with data control

Perhaps no other technology has as significantly impacted the way that developers work as much as cloud. It gives instant access to emerging technologies such as blockchain and AI. Cloud-powered tools such as containers and microservices enable developers to rapidly create apps and deploy them across different systems. When combined with environments that remove the […]

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IBM Cloud quarterly revenue once again increases by 20 percent

Following a 20 percent increase in the third quarter of 2017 and a 30 percent increase in the fourth quarter, the first quarter of 2018 once again saw IBM Cloud revenue rise by 20 percent year-to-year. Cloud revenue was $17.7 billion over the past 12 months. The as-a-service annual exit run rate for cloud revenue […]

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