Cognitive

Helvetia Seguros launches Watson-powered virtual assistant to support sales staff

Everyone knows that sinking feeling: to get to the information you want on a website, you’re presented with a long form with dozens of questions. It’s a real turn-off for customers. In general, around 51 percent of customers will not fill out a long form once they see it. But this is still how many […]

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On the road to AI adoption, slow and steady wins the race

About 15 years ago, artificial intelligence (AI) was still in its infancy, with few companies actively using it. But since the explosion of cloud computing and new specialized processors for advanced statistical analysis, this 60-year-old computing discipline has gotten a new lease of life. Leading-edge companies have made AI adoption a key strategic differentiator, using […]

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Watson AI powers mindcoa.ch online psychological self-help solution

A European Neuropsychopharmacology study determined that 95 percent of the people who need mental help won’t receive it, and the 5 percent that do get it receive help five to 10 years too late. The statistics are similar for the United States. Something needs to change. In some European countries, it takes half a year […]

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Mondadori Store recommends the perfect book with Mauden and IBM Watson

We all know the feeling: you head to the bookstore to search for a special gift for a loved one or the perfect next read for yourself. But lost in rows of shelves brimming with hundreds of titles, you just don’t know where to begin. Based on a cover, the blurb, and maybe the first […]

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5 common content management problems and how to solve them

Even today, the promise of content management software to make content available and accessible across the enterprise for better business outcomes is not being achieved at many organizations. With so many different document types in many formats arriving from many different sources inside and outside the organization, it is not a simple challenge. On top […]

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How artificial intelligence can help unlock data

Every company houses an iceberg of data. Above the surface floats the information that is used. Under the surface lies a massive collection of unused data that is practically invisible to employees. For many companies, the value of this data is almost incalculable. Unlocking it could be a game changer, and artificial intelligence (AI) could […]

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Karantis360 brings elder care into the 21st century with IBM Cloud

All over the world, people are living longer than ever. Many elderly people want to live independently, but still need some assistance to stay safe. While older people used to be able to rely on relatives for help, nowadays families often live too far away or have too many commitments to offer day-to-day support. Social […]

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The future of customer experience

2018 has been the year of customer experience and satisfaction. While a lot of discussion surrounds technologies such as machine learning and artificial intelligence (AI), under the hood, it’s all about customer experience. Provide a great one, digitally enhanced and frictionless, and you win. Provide a poor experience burdened with a last-century look and feel, […]

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TheLogicValue personalizes investment advice with IBM Watson and IBM Cloud

To maximize returns, investors and financial advisors carefully research and analyze company share prices, industry trends and commodity values. If they get the recipe right, the potential gains are massive. TheLogicValue built a sophisticated solution that analyzes companies, funds and bonds to generate risk assessments, reports and investment advice. Powered by data from Thomson Reuters, […]

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Japan Airlines personalizes customer experience with IBM Watson on the IBM Cloud

For consumers, it’s refreshing when a large company treats them as human beings with real personalities instead of letting them feel lost in the crowd. For airlines, the sheer volume of flights and travelers can sometimes make it difficult to provide a personalized customer experience. When airports are busy and flights are full, passengers can […]

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How to transform customer experiences with cognitive call centers

Customer data and insights can help steer companies to new levels of innovation, engagement and profit. And, most organizations are sitting on a gold mine of customer data. But, it’s how customer data is used that matters. How is your organization collecting and using customer insights? Are you using it to create the most engaging […]

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INTER boosts dental insurance sales by 33 percent with IBM Watson

Recent years have seen a surge in the popularity of chatbots. About 15 percent of American adults say they have used a chatbot to interact with a company in the last year. That development shouldn’t come as a great surprise. Implemented well, chatbots, also known as virtual assistants, offer consumers a valuable source of information. […]

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