Cognitive
The real impacts of automation
In a recent column at InfoWorld, Mike Gilfix, IBM vice president of digital business automation, noted that many people believe automation will redefine the workforce. That may be true, he writes, but not in the way many tend to think. It doesn’t necessarily mean fewer jobs. Gilfix writes: “In fact, the greatest impact of digital […]
Are you putting cloud and AI to work?
Businesses are becoming smarter with the use of intelligent digital platforms. But not all digital platforms are built equally. What was your digital platform initially built for? Knowing the answer to this question will help you understand what capabilities your business will be able to adopt and adapt to in the future. Are you ready […]
Why cloud AI is a solid bet
At Think 2018 later this month, IBM will be showcasing cloud platforms, AI-based services and how the two work together to help businesses push forward. Forbes contributor Paul Teich recently highlighted why “being a leader in AI is a significant accomplishment for a company that is in its second century.” First is the value of […]
KBC K’Ching chatbot uses IBM Watson for authentic conversational interface
In my last post, I explained how K’Ching, a financial app for young people, has a familiar look and feel to apps they’re already using. Now I’ll share a little about how we developed our open chatbot with Watson Conversation on the IBM Cloud. Building a chatbot from scratch K’Ching is an open chatbot, which […]
Bringing AI and cloud to low-code development: Mendix and IBM Cloud
Technical complexity and other roadblocks shouldn’t prevent organizations from using advanced cloud services. So IBM and Mendix, a leader in low-code platforms, are partnering to make sure they don’t. According to IDC, cloud computing is now a substantial part of new IT spending and is expected to grow from $96.5 billion in 2016 to more than […]
Powered by IBM Watson AI, KBC K’Ching speaks the language of youth
KBC Group NV has the core motto “We speak your language,” but in 2015, we realized we weren’t actually speaking the language of young people. Youngsters like apps, but the apps KBC had at that time were not tailored to the user experience, nor products kids expected or wanted. They were financial apps focused on […]
Bringing the natural language of Watson Conversation to call centers
In my role as an adoption leader for Watson and IBM Cloud, I see chatbots and Watson Conversation capturing the imaginations of many clients. The ability to automate the dialogue around frequently asked questions almost builds the chatbot business case for itself. Agents once tasked to field 80 percent of queries with 20 percent of […]
Recruiting assistant uses cognitive technology to find the best job candidates
Much of a recruiter’s day is consumed by administrative tasks such as reviewing résumés and scheduling pre-screens within very demanding time constraints. Because every job posted gets an average of 250 applications, recruiters — even though they typically spend just six seconds on each résumé — aren’t able to consider every candidate. Often, they struggle […]
Digital Concierge powered by light and cloud is not science fiction
Imagine a showroom for the newest technology, seemingly straight out of science fiction. There really is such a place. At Panasonic Innovation Center North America, engineers communicate directly with B2B customers to understand their needs and offer practical solutions using Panasonic’s leading-edge technologies. Customers look at conceptual technology demos to see what is available, then […]
Codify Academy chatbot uses IBM Watson technology to field inquiries
Codify Academy was founded by the “Brodify” brothers: my brothers, Sam and Chris, and me. “Go to college,” they said. “Study hard and get good grades,” they said. “You’ll get a job, no problem,” they said. I had been told all this stuff was going to happen, if I did all the right things. I […]
Upgrades to IBM Watson Data Platform clear path to sharing and AI
A set of upgrades to IBM Watson Data Platform can give data professionals a stronger foundation to safely share data and analyze it in preparation for use in AI applications. Watson Data Platform has already enabled data scientists to derive intelligence from data and overcome day-to-day problems. The newest offerings help them do even more. […]
2 key observations from the Cloud and Cognitive Innovation Forum
Last week, IBM hosted more than 100 clients at an event focused on applying cloud and cognitive technology to business innovation. It was energizing and inspiring to visit with companies from dozens of industries across North America, all of which are challenged with delivering innovation faster. I came away from the event with two observations […]