Thomas Banks

IBM Voice Gateway: New features revolutionize your cognitive call center

Improving customer support is a never-ending job. You must continually listen to your customers and pivot your business to adapt to their needs. One way to improve customer service is to use cognitive virtual agents. The use of these agents has been growing in the online space for a few years. And with the arrival […]

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Announcing IBM Voice Gateway to make your call center cognitive

Cognitive solutions are transforming business. Company leaders are watching for new cognitive capabilities to come to market and learning how they can use them to improve business. One of the latest cognitive solutions is IBM Voice Gateway. I’m excited to introduce it to you here. Before I go into the detail of what Voice Gateway […]

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6 Java developer highlights at InterConnect 2017

Java developers, listen up. By now, you may have heard about the sessions, labs, roundtables, activities and events being offered at IBM InterConnect 2017. With more than 2,000 sessions and 200 labs to choose from, it can be a daunting task to create your agenda for the conference. Luckily, we’ve done some of the work […]

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