Ronan Dalton

Bringing the natural language of Watson Conversation to call centers

In my role as an adoption leader for Watson and IBM Cloud, I see chatbots and Watson Conversation capturing the imaginations of many clients. The ability to automate the dialogue around frequently asked questions almost builds the chatbot business case for itself. Agents once tasked to field 80 percent of queries with 20 percent of […]

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Training helps users get more out of Watson Developer Cloud

Watson has come a long way since first winning against the Jeopardy! champions in 2011. Watson was initially delivered via supercomputers, but now, with the evolution of cloud platforms, the power of Watson is pervasive and available to all via the Watson Developer Cloud. Delivered through IBM Bluemix, Watson Developer Cloud provides a suite of […]

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5 highlights from InterConnect 2017

At this year’s InterConnect, I learned so much, met clients from across industries and geographies, and yet again left Las Vegas buzzing with excitement about IBM solutions and partnerships. Throughout the week, clients told me they’re thrilled to see the IBM commitment to building a cloud that’s enterprise strong, puts data first and has cognitive […]

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5 IBM professional certifications to know

It’s one thing to know; it’s another to be certified. The IBM Professional Certification Program provides industry-recognized credentials focused on IBM technology and solutions relevant to IBM customers, business partners and employees. These credentials help demonstrate the knowledge and skills required to excel in a given area of information technology. Certification from IBM is available […]

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Meetups are a great way to share cloud knowledge

The meetup phenomenon is one that spans domains, industries and geographies. Take a quick moment to browse meetup.com for a local gathering, and you’ll find topics as diverse as “knitting for beginners” and “artificial Intelligence and machine learning.” Browse meetups in other cities, and you’ll see a similarly broad range of topics, driven out of […]

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To help their uphill climb, startups look to Global Entrepreneur

While there’s no one, definitive source of statistics for startup activity worldwide, a quick look online reveals facts such as: Nine out of 10 startups will fail. The startup rate has fallen sharply over the past 30 years. Startup funding is a mess right now. Yet with the odds stacked against them, startup companies across […]

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Cloud technology can help businesses prepare for Brexit

A majority of voters in the United Kingdom chose June 23 to leave the European Union. Business leaders in the UK and across the EU face a period of great uncertainty. While negotiations around the precise terms of the so-called Brexit have yet to begin, speculation on matters such as access to markets, movement of […]

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Teaching data and analytics skills with cognitive systems

Data and analytics skills are a growing need in IT and emerging data science practices. Forty-two percent of business leaders say data-driven insights will be a significant contributor to revenue over the next 3 years.* Educational institutions are embracing cognitive systems as a key component of their learning strategy to deliver better student and institutional […]

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Watson meets the Dublin Chamber of Commerce

I recently had the pleasure sharing details of Watson’s capabilities available on IBM Bluemix with attendees at an event hosted by the Dublin Chamber of Commerce in Ireland. At the event, themed “Cognitive computing: Disrupt or be disrupted,” attendees learned about industries where technologies such as mobile, cloud and analytics have enabled organizations large and […]

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Riding the InterConnect shuttle – Grand to Mandalay Bay

The most interesting dialogue with clients and partners that I’ve had while at InterConnect 2016 took place on the Connector Shuttle bus, from MGM Grand to Mandalay Bay and back. Each day, I sat on the bus and deliberately sat alone, making eye contact with folks that had either a green or blue ribbon on […]

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