Michael Lim

Solving the productivity crisis: Digital process automation for deep deployments

The way we do work today isn’t working for many employees and employers. Employers have fewer qualified people to perform complex tasks, while employees get bogged down with low-value tasks. What slowly emerges is a productivity crisis. How can companies solve it? Automation is one of the go-to solutions, but automation fixes are still segmented, focusing on […]

Continue reading

What makes an intelligent business process management suite (iBPMS) stand above the rest?

Digital transformation is about completing work differently, and not simply for the sake of change. It should address the dynamic business needs of the customer while optimizing the operational processes that impact the cost of service. As organizations pursue transformation, they often quickly realize that better customer and employee experiences need better and smarter automation […]

Continue reading

Workflow automation: 25 years of tried-and-true success

1993 was a year of dynamic changes in politics and culture. It was also the year that IBM released its flagship enterprise workflow automation software: IBM FlowMark. Since then, workflow automation technology has emerged as the leading front-end solution for enterprise digital transformation initiatives. IBM continues to provide leading solutions for designing and managing workflows to […]

Continue reading