Ingo Averdunk

What happened to Tivoli?

Are you looking for Tivoli products and can’t find them on the web? Did your bookmark return a 404 error? Is Tivoli gone? Don’t you lov(e) IT anymore? Rest assured: The Tivoli portfolio still exists, it just has new branding. At the bottom of this blog post you can find links to rebranded solutions for […]

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ITSM – yesterday, today and tomorrow (Part 2)

In Part One, we discussed how analytic and cognitive approaches are applied to IT service management (ITSM). This blog post will continue the discussion of new approaches to ITSM. Automation Automating repetitive tasks is a well-understood topic in ITSM. We have clients who schedule tens of thousands of tasks every day. We have clients that […]

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ITSM: Yesterday, today and tomorrow (Part 1)

This two-part series will look at my predictions for 2016 and the future of IT service management (ITSM). The first part of the series will consider analytics and cognitive trends, and the second will consider automation and ITSM as a service. 2015 was an exciting year for me. The adoption of new approaches to service […]

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