David Jenness
Gartner Magic Quadrant: What to look for in a content service platform
In recent years, content management has experienced significant upheaval as the industry has moved from the concept of enterprise content management (ECM) to the more flexible notion of content services. The difference is that with an ECM approach, organizations consolidate all content into a single platform. By moving to content services, organizations can benefit from […]
Lessons learned on the digital transformation journey
If one were to map the digital transformation journey, it would begin with digitization (going “paperless”), followed by digital optimization (automating business processes with workflow, business rules and software robots). Only after these steps can an organization begin true digital transformation, in which technology, processes and people work in new ways to eliminate information silos […]
Tipping point: What you need to know about content management in the cloud
In 2016, analysts predicted that the next step in the evolution of enterprise content management (ECM) would be the cloud. They pointed out that cloud computing would change the business so radically that it could no longer be called ECM, but rather “content services,” as cloud architecture made it easier to build solutions by linking […]
The connection between automation and obsession
If you’ve been reading analyst reports lately, you may have noticed that the discussion around business transformation is becoming more urgent. For example, we used to talk about “customer-focused” organizations, which gave way to those that are “customer-centric,” and today, we’re talking about companies that are “customer obsessed.” What’s next? Customer stalkers? Forrester has long […]
“Free the humans” at Automation 2018
I’ve attended several business technology events this year, including the AIIM Conference, OpexWeek and Think 2018, to name a few. I have begun to recognize a certain look in the eye from attendees at all those events, almost pleading, “Help me understand what’s happening.” When a transformational technology or solution emerges, such as digital business […]
Where does ECM go from here?
When it comes to understanding complex issues, remember the axiom: to get the right answers, ask the right questions. For more than a year, AIIM, Forrester and Gartner have been debating the identity of the market for business software that used to be known as Enterprise Content Management (ECM). In fact, AIIM was one of […]
The Digital Insurer Connects Content, Process and People
I have a friend who had a minor car accident on a Saturday night. She’s fine, but the car rolled over and looked pretty bad. When she got home, she went online and started the claim process. On Sunday, the insurance company sent a tow truck to pick up her car and take it to […]
ECM Is Still At Work: See the Proof in Your Industry
While the discussion around Content Services and Enterprise Content Management rages among analysts and industry insiders, the fact is that IBM’s content management solution portfolio still provides the broadest set of capabilities to capture, govern, and analyze content and build digital business applications. No matter what you choose to call it, IBM is ready with […]
Managing Worker Safety with Content
Raise your hand if you’re in the Information Management business! Guess what? Your hand should be up. In an era of accelerating change, when information comes from many sources faster than ever, and when lack of reliable information has serious ramifications, we must manage information to get anything done. What if the stakes are high […]
For Adaptive Case Management, The Winners Are…
The rise of the Digital Business has heightened the value of adaptive case management (ACM), leading to new use cases that take advantage of ACM’s ability to help organizations aggregate content and focus on customer engagement. The Workflow Management Coalition (WfMC) and BPM.com recognize excellence in adaptive case management with an annual award ceremony every […]
Making Intelligent Capture Cognitive
For years now, we’ve all been quoting the same Price Waterhouse Coopers study that says that 80% of data is unstructured. I never read the original study and you probably didn’t either, but you’ll be hard pressed to find anyone to disagree with it. More importantly, everyone agrees that unstructured data is important. It contains […]
I have this problem that – what was I saying?
Here in 2017, I have a problem that I didn’t have growing up in the suburbs in the 1960s, nor did it bother me in college in the 1970s, or even when I moved to New York City to seek my destiny in the 1980s. In fact, I couldn’t even conceive of this problem back […]