Healthcare services company simplifies architecture, lowers costs with IBM Cloud

Share this post:

Patients, insurance organizations and regulatory bodies hold high expectations from healthcare organizations. Processes are complex, exposed to numerous risks and must comply with a growing number of healthcare laws.

A good and reliable recording of information, assurance of processes and simple communication about these are essential, but often fall short.

The Patient Safety Company (TPSC) breaks down barriers with its quality and risk management platform. The software platform hosts custom cloud solutions for data gathering, workflow management and process automation. Each solution identifies and analyzes risks, discovers trends and facilitates continuous quality improvement.

Seeking a way to support long-term business growth

Used by more than 500 healthcare clients and available in eight languages, our cloud-based software monitors, collects and stores data about quality and safety and makes the information available through customized dashboards that suit users’ specific needs in real-time.

To adhere to location-specific healthcare legislation, such as mandates regarding data being stored in-country, we were working with several local cloud providers to support our clients throughout Europe, North America and Australia. However, maintaining the different architectures in different clouds was costly. To align with our global growth plan, we began looking for a partner who could support regional healthcare regulations with a global standard for hosting centers.

IBM was the only vendor we considered that could provide data centers all over the world. Of course, our data centers were certified and compliant previously, but we now have increased visibility. With IBM, there’s now one global standard for our hosting centers. Plus, our customers feel more confident in The Patient Safety Company thanks to the security and governance assurances that accompany the IBM Cloud.

Another very important reason we chose IBM is that we are now headed towards a containerized, modern architecture from a traditional LAMP-stack environment. We’ll be able to take advantage of the IBM Cloud Kubernetes Service to further improve stability, speed deployment and add functionality as required.

Expanding into new markets

We migrated our software platform to IBM cloud by cloud. In some cases, we migrated the established architecture. And, in other cases, we started with a new architecture. Regardless of the starting point, though, the end result we’re working toward is that all instances of The Patient Safety Company cloud will be on the IBM Cloud with the same architecture. We expect the move to decrease our hosting costs by 40 percent and improve our uptime from 95 to 99 percent or more.

Using the IBM Cloud Kubernetes Service adds the needed flexibility for healthcare organizations to respond quickly to changes. Adjustments can be made as necessary to serve their changing needs for information.

The Patient Safety Company is now poised for growth in our target regions where both economic developments and developments in healthcare necessitate quality and risk management.

Additionally, we are aiming for other markets besides healthcare, such as oil and gas. Our solution for these other markets, built on the same foundation, is called RiskSync.

Read the case study for more details.

More Industry stories

Chatmantics improves customer experiences by replacing call center IVR with AI on IBM Cloud

We’ve all called a company’s customer service number only to be greeted by an interactive voice response (IVR) system. The IVR will say to press one for this and two for that and so on. You must wait for the correct number to enter your account information “so that we may better serve you” but […]

Continue reading

How an AI application is helping improve quality control in the egg farming industry

People typically open a carton of eggs before buying it to be sure none of the eggs are cracked. No one wants to deal with the mess of cracked eggs. For egg farmers, one “bad egg” in a carton means the retail store must be credited for the entire carton. That could potentially waste as […]

Continue reading

Singapore Exchange improves development process with IBM Cloud Private

Digital experience expectations in the financial services are now higher than ever before. Many organizations are improving the digital experience not only for their customers, but also for their employees and business partners. The key to exceptional digital experience is by driving innovation. Singapore Exchange (SGX) has very robust trading and clearing engines that are […]

Continue reading