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Robotic Process Automation continues to receive a lot of attention. Enterprises are embracing RPA to automate front-office and back-office tasks across a variety of industries.
Whatever the industry, the applications of RPA are boundless. RPA is used to create a digital workforce to automate repetitive tasks, maximizing knowledge workers’ productivity by enabling them to focus on higher-value activities. RPA is used to create software bots that mimic humans, interacting with multiple software applications to execute tasks at the user interface level. It is able to do this without changing the existing applications.
Attended versus unattended RPA bots
RPA bots can work in both “attended” and “unattended” modes. Typically targeted toward front-office activities, attended bots are useful when the entire end-to-end process can’t be automated. RPA bots can work alongside humans to deliver attended automation. In such cases, the actions of RPA bots can still be triggered by system-level events that can give and take data to and from human workers.
Unattended RPA bots execute tasks and interact with applications independent of human involvement. Unattended bots can be triggered by events and they can be scheduled.
A call center agent can get help from an attended RPA bot in near real time during a live customer call. For example, the attended bot can find customer data from one application and automatically type it into a second application. This way, the call center agent spends less time switching between applications and can focus on high-value tasks such as solving the customer’s problem.
Unattended bots typically perform batch operations that do not require user intervention. For example, a batch of new client information is received in a spreadsheet and needs to be entered into multiple applications.
Attended and unattended RPA bots are not mutually exclusive. They both play an important role in an RPA deployment.
Attended bots optimize tasks by offloading portions of them, helping work get done faster. Unattended bots execute tasks and interact with applications independent of human involvement. The combination of attended and unattended RPA provides for a complete RPA solution.
Making RPA more accessible
With our latest announcement, IBM RPA with Automation Anywhere offers favorable pricing for attended RPA. We have introduced availability of IBM Robotic Process Automation with Automation Anywhere Attended Bot Runner. Use cases in which bots assist users can now be implemented in a more cost-effective manner.
This latest announcement furthers the ability of IBM to integrate humans, systems and software robots into one seamless process. We also incorporate unstructured data and complex business decisions.
Register and tune in to the on-demand webinar with the experts to learn how IBM RPA with Automation Anywhere helps users enhance digital labor by combining RPA with workflow, decision and capture automation.