What’s the difference between “attended” and “unattended” RPA bots?

Share this post:

RPA bots attended unattendedRobotic Process Automation continues to receive a lot of attention. Enterprises are embracing RPA to automate front-office and back-office tasks across a variety of industries.

Whatever the industry, the applications of RPA are boundless. RPA is used to create a digital workforce to automate repetitive tasks, maximizing knowledge workers’ productivity by enabling them to focus on higher-value activities. RPA is used to create software bots that mimic humans, interacting with multiple software applications to execute tasks at the user interface level. It is able to do this without changing the existing applications.

Attended versus unattended RPA bots

RPA bots can work in both “attended” and “unattended” modes. Typically targeted toward front-office activities, attended bots are useful when the entire end-to-end process can’t be automated. RPA bots can work alongside humans to deliver attended automation. In such cases, the actions of RPA bots can still be triggered by system-level events that can give and take data to and from human workers.

Unattended RPA bots execute tasks and interact with applications independent of human involvement. Unattended bots can be triggered by events and they can be scheduled.

A call center agent can get help from an attended RPA bot in near real time during a live customer call. For example, the attended bot can find customer data from one application and automatically type it into a second application. This way, the call center agent spends less time switching between applications and can focus on high-value tasks such as solving the customer’s problem.

Unattended bots typically perform batch operations that do not require user intervention. For example, a batch of new client information is received in a spreadsheet and needs to be entered into multiple applications.

Working together

Attended and unattended RPA bots are not mutually exclusive. They both play an important role in an RPA deployment.

Attended bots optimize tasks by offloading portions of them, helping work get done faster. Unattended bots execute tasks and interact with applications independent of human involvement. The combination of attended and unattended RPA provides for a complete RPA solution.

Making RPA more accessible

With our latest announcement, IBM RPA with Automation Anywhere offers favorable pricing for attended RPA. We have introduced availability of IBM Robotic Process Automation with Automation Anywhere Attended Bot Runner. Use cases in which bots assist users can now be implemented in a more cost-effective manner.

This latest announcement furthers the ability of IBM to integrate humans, systems and software robots into one seamless process. We also incorporate unstructured data and complex business decisions.

Register and tune in to the on-demand webinar with the experts to learn how IBM RPA with Automation Anywhere helps users enhance digital labor by combining RPA with workflow, decision and capture automation.

More Apps stories

Lessons learned: How IBM Global Financing tackles application modernization with Red Hat OpenShift

IBM is like many of its clients when it comes to application modernization. The company faces the same challenges of trying to balance preserving the business value of established investments while remaining agile enough to respond to changing market demands. Within IBM Global Financing, the financing arm that provides leases and loans to IBM clients […]

Continue reading

ExxonMobil and IBM Cloud fuel customer satisfaction at the pump

As digital technology has dramatically transformed how people live, it has also reshaped how consumers experience brands, turning transactions into experiences, and experiences into relationships. But digital transformation is more than simply building an app and going digital. It’s also about changing the way people think. Many people can remember having to go to the […]

Continue reading

Accelerating the application containerization journey

Container strategy has become an essential part of any enterprise’s cloud transformation journey. The flexibility and cost optimizations that containers bring to the table has made many enterprises to adopt a “container first” strategy. While this is a good guiding principle, many challenges come into play while executing this strategy. The primary challenge is to […]

Continue reading