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It can often be difficult for established companies to commit to switching from well-worn methods to new operating models, even when upgrading to an innovative system could transform their entire way of doing business. However, in many sectors transferring records from paper to digital is necessary to remain competitive, as this maximizes the efficiency of everyday business processes and ensures better customer service.
D+P, Dosier- u. Prüftechnik has been producing dosing and measuring equipment for more than 30 years. Dosing systems are used in multiple industries, from car manufacturers to cable connectors, from toilet lids to turbine building, to apply oil, grease or any other pasty media on the surface of components or even inside built and assembled products.
Our company has been enjoying strong domestic and international growth for several years now. But while this success is great news for the business, there was one problem: the strain on our predominantly paper-based business processes. With more customers and more orders to contend with, we decided to replace manual ways of working with SAP enterprise resource planning (ERP) applications.
Going digital native
As a small team, the big question was how best to operate SAP ERP.
Despite having had SAP ERP in place for many years, we never used the solution to its full potential, preferring to stick with our tried-and-tested manual processes. D+P leaders decided to start using SAP ERP much more widely to support project planning, inventory management, finance, controlling and so on.
Rather than burdening our IT staff with the hassle of managing it internally, we’ve always outsourced our SAP ERP solution to a third-party services provider, Zimmerer GmbH.
Zimmerer proposed migrating our SAP landscape to IBM Cloud for SAP Applications, which means that our SAP ERP landscape is run in IBM data centers. Because IBM experts take care of all the infrastructure and back-end maintenance, Zimmerer can focus on us.
Since the move to IBM Cloud for SAP Applications, we’re making much more use of our SAP ERP solution to manage business operations, digitizing as many processes as possible. Gone are the days of paper forms. Employees benefit from the ease and convenience of digital tools, enabling them to work much more efficiently.
For example, when a customer called to ask whether we had a part in stock, it used to take about 20 minutes to find the answer. Staff would search through stacks of paper or actually go and check the warehouse shelves. In the very near future, employees will be able to access the latest inventory information in just a few clicks using SAP ERP, so they can get an answer in just a couple of minutes. Staff can respond up to 90 percent quicker, which means that we can deliver a better service to our customers and reduce workload on our employees. Efficiencies like these have helped us grow business volumes four-fold over the last six years while only doubling headcount.
With Zimmerer taking care of our SAP solution running in the IBM Cloud, we don’t worry about a thing. Our SAP ERP solution simply works, and we know that Zimmerer can scale our environment when required. It gives us great confidence for the future, and we feel ready to take on the world.
Learn more about D+P’s journey to the IBM Cloud by reading the IBM case study.