August 23, 2018 | Written by: David Jenness
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If one were to map the digital transformation journey, it would begin with digitization (going “paperless”), followed by digital optimization (automating business processes with workflow, business rules and software robots).
Only after these steps can an organization begin true digital transformation, in which technology, processes and people work in new ways to eliminate information silos and enable artificial intelligence to reveal insights that help engage customers and achieve better business outcomes.
Digital automation is fast becoming “the prime enabler of customer experience,” according to Forrester Research. New business upstarts are using robotic process automation, workflow, capture, decision management and artificial intelligence to disrupt established industries. Meanwhile, incumbents are using digital automation to defend their territories, creating increased demand.
How to enable strategic digital transformation
Without exception, the greatest factor in the success or failure of a digital transformation program is strategy. Organizations have proven again and again that if you let each department source and deploy its own solutions, technology gets trapped in silos that cannot operate together. Eliminating silos is one of the key objectives of digital transformation. This is why successful organizations create a governing entity, which is often called a “center of excellence” or “center of competency.”
The role of the center of excellence (COE) is to:
- Connect all the relevant stakeholders from IT, business, finance, legal and operations to achieve complete buy-in across the enterprise
- To develop and agree upon a plan of action with priorities based on the organization’s business objectives
- To monitor progress and develop reports for the COE
- Ensure that company-wide policies regarding legal compliance, data storage, customer service and security are woven into all solutions deployed
A COE is one practice that can easily be adopted by any organization that is taking the digital journey. There are many more that emerge when you put experienced practitioners together and ask them to share their wisdom.
Digital transformation panel insights at Automation ‘18
Additional lessons learned in the digital transformation journey will be discussed by a panel of experts planned for Automation 2018, a special event in New York City on 18 September. The panel will feature practitioners with decades of experience in digital transformation across various industries, providing insight to the state of automation today. Listen to the below podcast for a preview of some of the panelists and their stories.
The full day event is free and features:
- P. Gownder, Forrester analyst, discussing the rise of the digital workplace
- Mike Gilfix, IBM vice president, sharing the strategy behind the IBM Digital Business Automation platform
- Educational sessions devoted to robotic process automation, capture, decisions, content management and workflow
Join us at Automation ’18 in New York City and discover that if you’re doing digital transformation right, it’s a journey that never ends.