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5 things to look for in an RPA provider

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RPA provider If your IT team doesn’t know what to look for in an RPA provider, chances are you won’t make the ideal choice. This could mean your team misses out on some crucial IT advantages.

Robotic process automation (RPA) has exploded in popularity as a way of automating repetitive business tasks, enabling workers to focus on higher-value, more creative work. To deploy RPA wisely and get the best return on investment (ROI), it pays to understand the technology’s benefits and limitations.

To help you make this important decision, here’s a list of five crucial elements to look for in an RPA provider:

  1. A robust automation portfolio. RPA is a powerful solution that can bring considerable value and cost savings to your business, but standalone RPA is only designed to handle repetitive tasks. A good RPA provider will have a more robust portfolio of automation solutions that can complement RPA and help build a larger automation strategy.
  2. Business-facing tools and capabilities. Look for no-code features that will help your entire team take advantage of the solution. With some providers, managing your RPA solution will require coding and special IT expertise to use. This can be a major drag on the tool’s effectiveness within your organization. Look for an RPA solution that is built for a business, not just a development team.
  3. Scalability. Implementing RPA to handle a few tasks is one thing, but how will your team scale those benefits across a large organization? Managing so many bots, processes and automation lifecycles can become a chaotic process without the proper features. Ask any potential provider how its solution will help your team scale RPA across the enterprise.
  4. Security and compliance expertise. Some RPA solutions might not be an option if they are unable to handle your industry’s specific legal parameters or security concerns. Look for an RPA provider that can offer your organization the flexibility to meet any unique security and compliance requirements.
  5. A clear automation roadmap. As this technology continues to improve, you’ll want a provider with the ambition and resources to continue to innovate and keep up with advances in automation technology. For example, you’ll want a provider that can keep up with new breakthroughs in artificial intelligence (AI) and machine learning.

RPA represents a great opportunity for businesses, especially when combined with a larger automation portfolio.

To learn more about the benefits and limitations of RPA, read the no-hype RPA Buyer’s Guide.

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