5 things to look for in an RPA provider

Share this post:

RPA provider If your IT team doesn’t know what to look for in an RPA provider, chances are you won’t make the ideal choice. This could mean your team misses out on some crucial IT advantages.

Robotic process automation (RPA) has exploded in popularity as a way of automating repetitive business tasks, enabling workers to focus on higher-value, more creative work. To deploy RPA wisely and get the best return on investment (ROI), it pays to understand the technology’s benefits and limitations.

To help you make this important decision, here’s a list of five crucial elements to look for in an RPA provider:

  1. A robust automation portfolio. RPA is a powerful solution that can bring considerable value and cost savings to your business, but standalone RPA is only designed to handle repetitive tasks. A good RPA provider will have a more robust portfolio of automation solutions that can complement RPA and help build a larger automation strategy.
  2. Business-facing tools and capabilities. Look for no-code features that will help your entire team take advantage of the solution. With some providers, managing your RPA solution will require coding and special IT expertise to use. This can be a major drag on the tool’s effectiveness within your organization. Look for an RPA solution that is built for a business, not just a development team.
  3. Scalability. Implementing RPA to handle a few tasks is one thing, but how will your team scale those benefits across a large organization? Managing so many bots, processes and automation lifecycles can become a chaotic process without the proper features. Ask any potential provider how its solution will help your team scale RPA across the enterprise.
  4. Security and compliance expertise. Some RPA solutions might not be an option if they are unable to handle your industry’s specific legal parameters or security concerns. Look for an RPA provider that can offer your organization the flexibility to meet any unique security and compliance requirements.
  5. A clear automation roadmap. As this technology continues to improve, you’ll want a provider with the ambition and resources to continue to innovate and keep up with advances in automation technology. For example, you’ll want a provider that can keep up with new breakthroughs in artificial intelligence (AI) and machine learning.

RPA represents a great opportunity for businesses, especially when combined with a larger automation portfolio.

To learn more about the benefits and limitations of RPA, read the no-hype RPA Buyer’s Guide.

More Hybrid stories

French insurer teams with IBM Services to develop fraud detection solution

Auto insurance fraud costs companies billions of dollars every year. Those losses trickle down to policyholders who absorb some of that risk in policy rate increases. Thélem assurances, a French property and casualty insurer whose motto is “Thélem innovates for you”, has launched an artificial intelligence program, prioritizing a fraud detection use case as its […]

Continue reading

Cloud innovation in real estate: Apleona and IBM rely on new technologies

Digitization does not stop at the proverbial concrete gold — real estate. In fact, the real estate industry is on the move. Companies are realizing the benefits of digital transformation and are capitalizing on the power of new technologies such as cloud, AI and blockchain. Take, for example, Apleona GmbH, one of Europe’s largest real […]

Continue reading

Innovate with Enterprise Design Thinking in the IBM Garage

We’ve all been there. You have an amazing idea that’s really exciting. Maybe it’s a home improvement project, or perhaps it’s a new business idea. You think about all the details required to make it real. But, once you get to the seventh action item, you’re not so excited anymore. Sometimes when we realize the […]

Continue reading