When organizations roll out new software, they do so with high hopes of streamlining processes and increasing business efficiency.
To meet these goals, companies must ensure their users are trained and proficient with the programs. This, in itself, can take a considerable amount of time and resources as companies must develop training programs and possibly even bring employees into a classroom setting. But what else can be done to ensure user adoption?
Intelligent application overlay provides near real-time assistance
Assima offers an intelligent application overlay that helps companies accelerate user adoption of new systems and processes, such as enterprise resource planning (ERP), customer relationship management (CRM) or product lifecycle management (PLM) systems.
The solution integrates seamlessly with existing applications. It recognizes the user’s application screen and understands what the user is doing in the application according to his or her profile. It then gives intelligent recommendations and information insights improving the user’s decision making.
The solution provides process guidance and support at the point of need. It can also explain changes to fields or new options available and add tips or explanations to improve user understanding and performance.
Running on IBM Cloud, the solution protects organizations’ investments in critical business applications, providing the technology and services to help improve user performance and increase business efficiency.
To preserve confidentiality of sensitive information, the solution understands the context but does not store the screen content. The information stays on the computer of the user and all processing is done there. Only limited information is sent back to the secure server in the IBM Cloud.
The move to IBM Cloud
Initially, the solution was delivered as on-premises software, but Assima wanted to move to a software-as-a-service (SaaS) delivery model to reduce the time to implementation. The cloud would also eliminate any issues involved in working with multiple clients’ IT infrastructures. Additionally, the economic model of the cloud is better for Assima’s clients, as the solution can be scaled much faster than an on-premises offering.
Assima tried other cloud providers before deciding on IBM but found them lacking. The company needed reliability and security to meet the requirements of many of its customers, especially those in healthcare and banking.
Additionally, Assima’s leaders wanted more than just cloud services; they wanted a technology partner that could help enhance the solution with additional features such as AI.
Assima extended its intelligent application overlay to integrate IBM Watson APIs, to transcend the usual offering to provide users with intelligent AI driven responses and recommendations as they work, enhancing employee decision-making.
The 360-degree solution
Assima has used IBM Cloud for four years and has never experienced any denial of service or downtime. It is thus able to offer a very strong service-level agreement (SLA) to its clients who have saved millions of dollars in training costs, reduced the number of help desk calls and been able to deliver complex multilingual online training all over the world.
Time to market has been reduced by approximately 500 percent, from 20 days to just one day.
IBM is now offering the intelligent overlay solution to its own clients, so the partnership is a 360-degree relationship. Assima consumes IBM technology in its intelligent overlay solution and now IBM may resell the solution to its clients.
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