Infrastructure

Five9 modernizes application infrastructure with IBM Cloud Private

Share this post:

Digital transformation is essential for companies to stay competitive.

It’s a top priority for many enterprise CIOs and IT leaders looking at ways to use cloud technologies while grappling with the need to maintain traditional hardware and software inside their own data centers for data security. This need led to the birth of hybrid cloud, a mix of public and private clouds working in harmony to deliver cloud-native experiences over which enterprises have full control.

The move to the hybrid cloud, driven by cost and agility, is currently going at a rapid pace. A recent IBM study of 500 hybrid cloud decision makers revealed that seven in 10 enterprises will continue to have a blend of traditional IT and cloud, while nine out of 10 frontrunners reported that hybrid cloud gives them greater ROI than going all-cloud or all-traditional environment.

IBM Cloud Private is designed to help organizations thrive in the multicloud era.

Five9 taps into IBM Cloud Private for customers in Vietnam

Five9 application infrastructure

Nguyen Trong Huan, chairman and CEO of Five9 Vietnam, shares his vision at IBM Think 2018.

Founded in 2010 and headquartered in Hanoi, Five9 Vietnam Corp. provides communications and software services, facilitating more than 3 billion customer interactions annually.

Five9 was already using IBM Watson APIs to deliver tailored industry ready AI experiences. To take a leap forward and gain the competitive edge in the Asia-Pacific market, specifically in Vietnam, the company found its match in IBM Cloud Private to optimize and modernize its existing application infrastructure.

The solution was a single, scalable and secure platform that sat behind the company firewall and was built on top of Cloud Private to deploy industry-specific, cloud native and web-based applications, APIs and microservices. With IBM Cloud Private, Five9 was able to develop on-premises, containerized applications and manage them using built-in Kubernetes orchestration technology in addition to private image repositories, management console and monitoring frameworks for containers.

Five9 also built out a centralized dashboard to deploy, manage, monitor and scale its applications on Cloud Private, which helps it cut costs and reduce human error. It is now looking to use IBM Cloud Private to extend its big data software offerings for clients. Five9 is also actively invested in building new skills on the cloud platform so that it can be the first of its competitors to help its customers down the cloud-adoption journey.

By deploying the IBM Cloud Private solution as an on-premises cloud platform, Five9 can add a greater degree of flexibility to its client needs through enterprise-grade machine learning, AI and cognitive capabilities to support agile decision making for its enterprise customers who need to rapidly gain insights from data, 80 percent of which is not accessible through plain search. Further, Five9 can optimize its application infrastructure by moving existing siloed Java applications, unchanged, to the private enterprise cloud platform.

“Five9 is the first in Vietnam to early adopt IBM Cloud using IBM Bluemix and IBM Cloud Private to effectively and quickly enhance our business strategies,” said Nguyen Trong Huan, chairman and CEO of Five9 Vietnam Corporation. “Five9 leverages API and Watson Cognitive AI capabilities on this flexible hybrid-cloud platform to position our business value and deliver the differentiated and outstanding services to our clients in healthcare, telecom and financial industries.”

IBM Cloud Private: A multicloud enabler

Enterprises can now develop cloud-native applications and modernize their applications with the flexibility to deploy them in a private cloud setting or in their public cloud of choice with the same workload. IBM Cloud Private was designed to make cloud more accessible and easier for businesses of all sizes, providing a flexible but protected environment for running innovative and demanding applications.

IBM Cloud Private is a prepacked, enterprise-class solution that delivers a single platform located behind a firewall. Users can leverage an on-premises software portfolio or easily integrate next-generation data and software optimized for cloud. Built on open source frameworks including Docker containers, Kubernetes and Cloud Foundry, it offers flexibility, control, security and easy integration with public cloud. In addition, IBM Cloud Private cloud management tools help users govern and gain insight into multicloud infrastructure and applications.

With its comprehensive integration capabilities, it delivers the foundations to build and manage workloads that can securely work with AI/cognitive or big data processing cloud services. It also offers management and logging services to simplify the operational complexity of managing a large portfolio of workloads across vast enterprise IT landscapes. IBM Cloud Private can be installed on a wide range of enterprise systems such as OpenStack, virtual machiness, P and Z systems, or any leading infrastructure as a service (IaaS).

IBM Cloud Private is helping businesses around the globe and across industries to modernize their traditional IT and simultaneously launch new workloads into the cloud to support business. Since its launch last quarter, more than 150 clients have already signed up for IBM Cloud Private. Your business could be next.

Learn more about IBM Cloud Private.

More Infrastructure stories

Solving the productivity crisis: Digital process automation for deep deployments

The way we do work today isn’t working for many employees and employers. Employers have fewer qualified people to perform complex tasks, while employees get bogged down with low-value tasks. What slowly emerges is a productivity crisis. How can companies solve it? Automation is one of the go-to solutions, but automation fixes are still segmented, focusing on […]

Continue reading

How to start scaling automation projects with design thinking

Digital business automation is helping companies across industries improve operational efficiency, drive innovation and better serve customers. Automating work helps businesses offer a better experience at speed and scale. To begin, businesses must evaluate their big picture. What are the complex processes with multiple steps that when done manually are slow, costly and frustrating for […]

Continue reading

5 keys to overcoming cloud migration challenges

Cloud migration challenges continue to bedevil enterprises, despite the fact that the cloud itself has been around for nearly 20 years. Many enterprises have yet to realize the full promise of an abstract, distributed, federated data environment because migrations are still often so difficult. Nobody embarks upon a cloud migration expecting to fail, of course. […]

Continue reading