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Cook County, Illinois, is the second-most populous county in the United States. The only larger county is Los Angeles County in California.
Rather than a top-down structure led by a mayor or executive, Cook County is managed by 11 elected officials. Each has independent authority over a particular area of responsibility.
Because each elected office had built up its own IT systems and ways of working, the county had eight different, non-integrated ERP systems, with no common data structure or standard process among them.
This made it difficult to gain a complete view of staff, payroll, budget, projects and so on. The lack of visibility made decision making about public services challenging.
To run more efficiently and effectively, the county needed to find a better way of working.
Standardizing with IBM and Oracle
Cook County Government officials decided to standardize on Oracle applications and harmonize core processes such as budgeting, human resource management and procurement across the organization.
Officials selected IBM because its offering was the most comprehensive, including implementation, support and more.
IBM demonstrated a track record of large-scale and public-sector Oracle implementations, as well as change management. IBM met county diversity requirements by tasking 35 percent of the work to firms owned by women and minorities.
The project was divided into four waves that introduced various Oracle modules, which are hosted and managed in a private IBM Cloud environment.
Cook County taxpayers realize better value
Now standardized and efficient business processes help Cook County better manage local amenities and wisely invest public funds. With enhanced transparency, constituents can see how tax dollars are spent.
By retiring aging IT systems, risk and support costs are reduced. The county can also launch new services without increasing headcount.
Read the case study for more details.