September 25, 2017 | Written by: Matthew Wilson
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Walgreens is set to deploy IBM retail analytics in 8,100 US locations to improve efficiency of field service support.
“The amount of data a company like Walgreens amasses is simply too large for any human, or team of humans, to manage in real time,” notes CIO Dive, so the retail chain is looking to IBM Cloud to help determine where, when and how each location will need support from field technicians.
The goal of the collaboration is to free up Walgreens’ IT professionals to focus on high-value initiatives and programs.
“These data-driven insights may help to identify the most frequent service calls at a given location and bundle those requests into one service call to minimize repeated instances of system downtime,” an IBM press release adds.
This is part of a growing trend among retailers including 1-800-Flowers, Bernhardt Furniture and Pets at Home, who are increasingly turning to the IBM Cloud and its higher value services, including AI, to drive efficiency and improve customer experiences. A recent study by Markets and Markets noted the retail cloud market is expected to grow to more than $28 billion by 2021.
Find out more about how Walgreens will use IBM analytics at CIO Dive.