May 11, 2017 | Written by: Jim Carey
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When everything at your business changes so quickly, how can IT operations teams be effective and responsive to maximize customer service?
We will try to answer this question when we talk about our approach to operational systems support (OSS) in an age of OSS transformation at TM Forum Live in Nice, France next week.
Analysts agree the next frontier of IT operations is to directly support the business in a fast-moving, agile world. Our approach to operations management starts with greater comprehension of the environment. We are building operations solutions that are dynamic, cognitive, and hybrid-oriented to tell you what is happening as it happens—or even before it happens.
IBM is introducing dynamic service management to support lifecycle management of your operational applications and services. You’ll get the operational context you need to understand and act on emerging problems. The agile service manager starts with a scan of your total infrastructure and then interacts with the change agents in your environment, incrementally updating topology information based on changes—whether or not you intended them. Knowing what the environment looks like right now combined with knowing when important changes occurred can radically speed problem remediation. It is the key to mastering automated lifecycle solutions.
The IBM Netcool family of solutions also remains critical to communications service providers across the globe. Recent IBM innovations in cognitive computing enable the solution to hit what I call the Three Es:
- Effectively identify important problems
- Allow teams to operate efficiently
- Detect emerging problems before they impact customers
These analytics solutions process event and performance information, learn about your environment and identify emerging problems and opportunities for operations improvement.
All these solutions are as hybrid as the organizations using them. They manage applications and services distributed across on premise equipment as well as private and public cloud-based solutions.
Come talk to us about how Netcool and the Agile Service Manager lay the groundwork for real-time OSS, speeding operations response and enabling fully automated orchestration. Learn more about why IBM cognitive, dynamic, and hybrid solutions are right for managing your business. We would love to discuss with you. To request a meeting during the week at TM Forum, click here.
For more information on IBMs Point of View check out this white paper from Analysys Mason. Or take a look at the most recent Gartner OSS Magic Quadrant.