The key to successful business operations is constant innovation. However, mundane, repetitive tasks and inflexible processes can often take up a knowledge worker’s valuable time. This could hinder the flow of great ideas, reduce productivity and take away from the creation and sustainability of a great customer experience.
There is a new wave of automation technologies that are helping businesses to deliver great experience at scale. But with so many choices, leading companies are employing a strategy to identify the best opportunities for automation and to rapidly automate and augment critical processes – whether they orchestrate work across departments or for individual employees.
This year, at our keynote session for IBM Process Transformation at InterConnect 2017, our executives and our client, NHS Blood and Transplant, led a discussion around building a powerful automation strategy. The panel detailed the ideal strategy: it effectively combines business process management and decision management capabilities, is powered by flexible cloud and cognitive intelligence, can significantly improve customer-centricity, speeds up response time, reduces errors and can lower costs.
Nothing demonstrates the impact of a product or solution better than a real-life business use-case. UK-based NHS Blood and Transplant uses IBM Business Process Manager on Cloud, Operational Decision Manager on Cloud and IBM Blueworks Live. The organization built a rules-based platform for agile development, capturing workflows, and simplifying processes, which enabled it to develop, implement, and change allocation scheme rules on an ongoing basis. Aaron Powell, Chief Digital Officer at NHSBT, elaborates on his organization’s process automation journey in the clip below.
We had an exciting product announcement on the InterConnect stage this year: the IBM Digital Business Assistant. Jim Casey, Product Manager, Business Process and Decision Management at IBM, demonstrates how the Digital Business Assistant removes distractions that keep you from getting your high-value work done.
One important characteristic of IBM Digital Business Assistant that is part of a growing trend in process automation is the fact that it is low-code to no-code. This means it is very accessible for knowledge workers and citizen developers to use. With low-code/no-code being a priority moving forward, we are thrilled to also offer:
- An updated version of IBM Process Designer, where you can design process apps from web browsers, with no coding
- An experimental version IBM Decision Composer, where you can build decision models with no coding
It’s clear that this is an exciting time to be exploring and advancing digital process automation opportunities. You can ensure your knowledge workers are able to use their time most effectively. You can simplify complex and influential processes. And of course, you can give your customers the seamless and personalized experience they expect.
These trends are gaining speed—more and more businesses taking great steps in their digital transformation journeys. Together, we can continue to make innovative strides in this direction. Interested in learning more? Check out IBM Process Automation here.
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