If elevators and escalators do not work properly, it has a significant impact on the way cities function. People may not get to work in their office buildings. They may even end up with having difficulty getting home.
At KONE, we help people move in and between buildings as smoothly and safely as possible. Globally, we service more than 1.1 million elevators and escalators and move more than 1 billion people every day.
KONE wants to create a completely new experience for customers, with less equipment downtime, fewer faults and detailed information on the performance and usage of their equipment.
For people who use elevators and escalators, it means less waiting time, fewer delays, and the potential for new, personalized experiences.
The company uses the IBM Watson IoT platform and its cognitive capabilities in many different ways. For example, it helps predict the condition of the elevator or escalator, thereby helping customers manage their equipment over its life cycle.
Improving predictability and people flow
By bringing artificial intelligence into services, KONE can help predict and suggest resolutions to potential problems.
KONE can provide individualized services that specifically meet the needs of customers. Customers will get services and outcomes that fit their exact needs. This is significant, as outcomes and results are more important to customers than technological features.
Making machine-to-machine more human
This is is just the beginning for KONE. With this platform, KONE can bring new services and new innovations for customers and consumers to the market faster.
In a first for the industry, KONE is revealing real-time machine conversations between elevators and the IoT cloud. Teams at IBM and KONE worked together to introduce a popular marketing campaign that brings a human touch to intelligent services and demystify a complex topic.
How could your business or organization benefit from access to accurate, hyperlocal weather data? Think of data relevant to a very specific area like single farm, construction site or city block. At Emnotion, we excel in climate forecasting at a hyperlocal level. A few years ago, we launched our climate forecasting services with the intent […]
For today’s modern enterprise, the benefits of a hybrid multicloud IT strategy are tried and true. According to an IBM Institute for Business Value Survey, 98 percent of companies plan to operate in a multicloud environment within the next three years, but fewer than half have multicloud management strategies in place. Managing a multicloud environment […]
You know what they say: you can’t fix what you can’t find. That’s what makes log management such a critical element in the DevOps process. Logging provides key information for software developers on the lookout for code errors. While working on their third startup in 2013, Chris Nguyen and Lee Liu realized that traditional log […]