Bank rekindles its Customer Engagement with IBM ECM

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I have always enjoyed reading books and customer engagement. As a child, I often had fantastical thoughts on how nice it would be if my book could help me with meanings of new words, or even mark interesting phrases for future referencing. For that matter, read a book without breaking its spine while comfortably tucked in bed! And lo and behold! The fantastical thought becomes a reality and we have the amazing e-book readers.

I was a late adopter. I thought I will miss the touch and feel of an actual book. The nostalgia does set in once in a while, but the pluses far outweigh some such trivialities. To be able to carry around, read, and own thousands of books anytime and anywhere, is a joy most avid book readers can relate to.

In such times when technology adds ease and delight into every consumption, staying competitive can be both easy and the most arduous objective for a business. Today’s tech savvy customers demand the comforts and attention- to- detail in every product or service they consume.

In this case study on Banco Galicia, you will see how this bank set their game right by investing in an enterprise content management solution at the right time. With IBM ECM, the Argentinian bank has not only cut down application processing time from days to minutes, but by embarking on this journey of becoming a paperless digital business, has transformed itself into becoming more responsive and agile – to improve its business processes and customer engagement.

banco-galicia-client-reference-tile-1From when it started the journey four years back to now when it uses IBM’s intelligent document capture solution, IBM Datacap, to digitize around 264,000 documents per month, the bank has come a long way in its digital transformation journey. The bank is now able to automatically identify the type of document, then classify and index it for easy search and retrieval by using IBM Datacap.

Today, all customer documentation is stored in a secure IBM FileNet Content Manager repository and teams across the bank can access the electronic archive swiftly and seamlessly through PCs and mobile devices.

If you are contemplating on a digital transformation for your business and have your concerns on where and how to start, read this case study to learn how Banco Galicia achieved success with IBM ECM solutions.

Portfolio Marketing Manager, IBM Enterprise Content Management

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