November 2, 2016 | Written by: Tony Spina
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IBM Alert Notification keeps getting better. The software as a service (SaaS) offering meets the increasing demands for agility and efficient collaboration among teams who use multiple monitoring and management tools. And now we’ve added new integration capabilities on top of its existing feature set.
Optimize notifications and take immediate action
With IBM Alert Notification, IT staff can receive instant notifications for issues in IT operations environments, optimizing business performance, increasing customer satisfaction and protecting revenue. It can help IT operations and DevOps teams communicate effectively and efficiently to solve problems before they impact businesses and their customers.
Alerts go to just the right people or groups at the appropriate time, through channels that include email, SMS, voice, mobile apps and Slack. No more missed communications about IT events that need immediate attention. If an alert is not acknowledged within the organization’s specified time period, it gets escalated.
Scheduling features in Alert Notification are easy to use, taking into account organizations’ needs to set up on-duty and on-call shifts. Users can manually create shifts or use out-of-the-box shift patterns. Scheduling can even be automated to arrange times for users or groups weeks in advance, and the software can remind users they are on duty.
Better alerts through new integrations
With new integration capabilities, Alert Notification users can get events and alerts from many different sources and route specific notifications to appropriate users or groups. New out-of-the-box integrations include:
- New events and alerts from Bluemix applications, IBM Bluemix Application Monitoring, IBM Netcool Operations Insight and related applications Impact and OMNIbus.
- Events and alerts from monitor logs, additional event feeds or applications using scripts and the CURL command.
- Events and alerts from New Relic events using both webhooks and APIs.
- Runbook URLs included in email notifications sent from an alert notification to operators.
- Notifications in Slack. Alert entries posted to Slack contain links to an alert notification and a button enabling acknowledge/un-acknowledge from Slack.
- Notifications in a mobile app. The user can acknowledge the alerts regardless where they are.
IBM Alert Notification in action
Let’s take a look at a hypothetical scenario. Your service provider organization is global and you utilize a follow-the-sun model for on-call support. Brock, your operations programmer, must ensure the right resources are contacted whenever critical problems occur. Brock selects IBM’s Alert Notification Service. To enable the worldwide team to receive real-time notifications, Brock takes these steps:
- Brock writes simple scripts employing the user/group APIs to create the users and groups for his organization using company directory information.
- He asks each user to log into Alert Notification and set working hours with local time zones, and adjust their individual notification preferences.
- Brock creates an on-duty group with a schedule covering three geographic zones for round-the-clock coverage.
- He adds managers and key stakeholders to a second group. These users will receive escalated notifications about unresolved issues after two hours.
- Finally, Brock identifies all alerts requiring notification support and directs those policies to alert the primary on-call group and send escalations to the stakeholders group.
As a result, Brock has greatly improved overall mean time to fix problems. The right team members are made aware of issues immediately. Escalations give key stakeholders insight when resources are not responding due to high issue volumes or availability.
Want to learn more? Explore countless benefits and take a look at the new capabilities of IBM Alert Notification on IBM Marketplace. See how easy IBM Alert Notification is to use with a 60-day trial at no cost. Finally, watch this video for an introduction to IBM Alert Notification scheduling introduction video.