Forward-thinking: IBM Global Technology Services leads cognitive service management

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IBM Global Technology Services (GTS) host and manage critical business applications for several high-profile customers in northern Europe, including banking and airline service applications. IBM GTS continue to secure new business because of their ability to quickly onboard new clients and services at scale. But GTS Nordic really leads the way in their decision to use proactive, cognitive performance monitoring tools to identify application issues before they impact business.

“2016 will be the year IBM emerges as a cognitive solutions and cloud platform company.”

– Ginni Rometty, Chairman, President and Chief Executive Officer of IBM

The GTS Nordic overall offering is a clear and simple focus on core competencies. They understand hardware and software and can scale accordingly as their clients’ businesses grow, allowing the clients using their services to get on with what they do best. Now GTS Nordic is using IBM Operations Analytics Predictive Insights to make life a little easier. The IBM Watson-derived application lets them work smarter, not harder.

In an email exchange about the value of applying cognitive analytics to performance data, lead architect for GTS Nordic Peter Vernegreen said: “The value of using IBM Operations Analytics Predictive Insights is clear from a technology point of view. We gain insight by making use of the data that we’ve been trying to hide for the last 20 years. We gain early detection by watching the data for anomalies and by using the forecasting feature. And we save time by no longer having to set manual thresholds thanks to dynamic thresholding.”

Flying high

Recently GTS were able to act on behalf of one of their large airline clients before a potential outage occurred using IBM Operations Analytics Predictive Insights.

Based on data from the airline company, an early warning notice was generated about an increased response time in the production environment due to excessive resource usage. Had the issue not been detected, the production environment, the client and their clients would have been impacted.

Money in the bank

Most recently GTS have been using IBM Operations Analytics Predictive Insights to monitor performance data for the applications and services they host for a major European bank. Very quickly the cognitive monitoring tool was able to mitigate an incident for the bank.

Predictive Insight identified anomalies with server behavior and mitigating actions were suggested on the application dashboard so GTS were able to stop the issue before the client’s start of business.

Don’t hide the data, put it to work

GTS are able to work smarter by using a cognitive monitoring solution. IBM Operations Analytics Predictive Insights provides real-time early incident detection and faster root-cause analysis on anomalies developing within the services and applications they are hosting, helping to avoid costly outages and reducing operational costs. GTS Nordic drive further efficiency by hosting a single deployment of IBM Operations Analytics Predictive Insights, making use of data segmentation functionality and using it to process data for multiple clients.

The clients of GTS Nordic are quickly recognizing the advantages of having critical systems monitored by a cognitive tool. IBM Operations Analytics Predictive Insights uses Watson-derived algorithms for data analysis. It is data agnostic, so it takes performance data from any number of sources and uses this to notify clients when changes are occurring within the data that merit their attention. This cognitive tool lifts the lid on relationships within your data, revealing formerly unknown dependencies and speeding your ability to navigate to root cause.