Maximize Service Quality to tame the Content Chaos

Share this post:

ECM solutions are used to tame the content chaos. Ensuring the service quality of these applications is mandatory to maximize the business outcome and at the same time contain operational costs. However in most organizations ECM applications are still operated manually – with high efforts in IT Operations and Service Desk. Enterprise monitoring tools offer only basic monitoring of ECM applications with limited component perspective, but no ECM specific functional application health monitoring. ECM administrators have little insight into the underlying middleware and infrastructure. They fall victim to incidents caused by these components and are forced to firefighting instead of being alerted ahead of time to avoid any disruption or performance degradation for the business users. And they are blamed for outages they are not responsible for.

As a result productivity of knowledge workers as well as customer experience are impacted. Downtime is one of the key nightmares of CIOs according to a study published by the CIO Magazine in February 2015. It results in lost revenue and damaged brand reputation and can impact future growth of an organization. Therefore a proactive monitoring of the service quality 24/7 is key, especially if the ECM applications are used by external end customers, e.g. for eStatements.

IBM ECM System Monitor enables IT organizations to manage the IBM ECM components and their underlying infrastructure reliably and efficiently by automating routine work in the daily operation. IBM ECM System Monitor can be integrated seamlessly into central enterprise monitoring solutions, giving IT Operations and Service Desk staff full insight into the ECM health 24/7 using their standard management consoles, e.g. IBM Tivoli.

Cenitpicture1

CENIT offers a turnkey implementation, which is tailored to your ECM environment and needs and can include other systems working with the ECM platform, e.g. input & output management systems or custom-built applications. CENIT’s tailored solution enables your ECM administrators to run their ECM applications efficiently and reliably. The end user and customer experience is improved, productivity of knowledge workers protected and the costs of running the ECM platform are contained.

Centitpicture2

Visit CENIT to learn more! CENIT is a sponsor of IBM Content 2016. Come by our booth and let us share with your our methodology, approach and solution accelerators.

 

 

Senior VP EIM Systems Management, CENIT

More stories

Highlights from IBM Think 2018: Wednesday

Today was another exciting day of  announcements, talks and demos at IBM Think. For those who didn’t get a chance to hear the news on the ground, here’s a recap of some of the most exciting stories of the day. Leaders from IBM and VMware teamed up with top clients to share insights about the […]

Continue reading

Highlights from IBM Think 2018: Tuesday

Today was an action-packed day at Think 2018. The biggest news was the address from IBM Chairman and CEO Ginni Rometty, but there were also exciting announcements on everything from new products to crucial partnerships. For those who didn’t get the chance to hear the news on the ground, here is a quick recap of the […]

Continue reading

Your documents + AI equal world domination

I’m a movie buff and any movie that deals with machines, technology and artificial intelligence eventually taking over the world has got me hooked. While world domination by machines that can learn is not a matter of immediate concern, it still gets some folks nervous. On the other hand, what gets me excited about it […]

Continue reading