April 5, 2016 | Written by: Will Sellenraad
Share this post:
Imagine cutting 13 minutes off the time it takes to process every claim.
- Multiply 13 minutes by the number of claims a single handler processes in one week
- Multiply that time by the number of handlers your institution has
- Finally, multiply that by the 52 weeks in a year
That’s how much time your organization could save in one year by providing your handlers with the right tools to process claims.
Your claims reps will only be as good as the tools provided to them. That’s why it is the institution’s job to empower its claims reps by providing them with a variety of tools and tactics to successfully and efficiently process a claim.
One of these tools is an interface that provides a 360-degree view of a claim.
When a customer calls, a representative will have the entire customer claim file in front of them to answer any and all questions the customer may have-from items still in processing stages, to images the customer submitted, to past customer claims and information. The handler does not have to jump from one application to another searching for relevant items, which saves 10-15 minutes of time for every claim, for every claim rep.
This is what advanced case management is all about. It’s based on a solid content foundation that makes insight, accessibility and visibility possible. Tools that support a solid content foundation are context-based searching, document bookmarking and tagging, parallel processing and document split and merge.
Case and capture solutions enable organizations to capture content from virtually any channel in real time, update cases for a 360-degree view of a customer and manage content for its lifetime based on a solid content foundation.
By investing in tools that empower your claims reps, you’re investing in your organization’s success. Saved time and smarter claims reps means more claims processed and happier, loyal customers.
To learn more about the different ways you can empower your claims reps, watch our 10-minute on-demand webcast: Empowering Your Claims Reps.