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Cognitive and ITOA: Get better over time

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Growing up in the ‘80s, my brother’s Action Man (with Eagle Eyes!) was far more interesting to play with than the needy Tiny Tears doll I had been given. Later in school, subjects like math and science grabbed my attention over home economics and languages.

Having therefore always thought of myself as a ‘left-brained’ female, it came as quite a surprise when I appeared to possess advantageous parenting abilities over my husband. I wondered, was this the famous ‘female intuition’, a mystical ability where humans possessing the xx-chromosome have some intuitive advantage over their fellow xy-chromosome humans? Given the subject matter (me), I sincerely doubted it, so I then wondered if there was actually something more ‘left-brained’ happening, something more analytical, something more cognitive.

Let’s take the simple case of sick kids. Here is an area where I seem to possess a clear advantage over my husband.

  • I can easily recall which of the 3 kids have had which illness (he really struggles on this one)
  • I can remember the symptoms, names & treatments of many minor illnesses (I have seen a lot!)
  • And most importantly, over time, I have gotten better at this. Now I can pretty much tell how sick a child is by looking at them.

When it comes to childhood illness management, my data curation and pattern recognition skills are stronger then my husband’s, giving me insight and allowing me to act more quickly and more decisively then my husband.

They are cognitive insights, not ‘female intuition.’

I am sure you are wondering how this personal story about parenting relates to IT service management and specifically to IT Operations Analytics. My general point is that my parenting advantage is driven by cognitive insights, developed over time and not by some mystical feminine 6th sense. IBM Operations Analytics – Log Analysis and IBM Operations Analytics – Predictive Insights provide advantages tailored to IT operations, and these advantages are also based on cognitive insights.

My colleague Matt Rodkey discussed Predictive Insights in his blog Cognitive and ITOA: A new vision. Let me now explain how Log Analysis also delivers cognitive insights.

Data curation and pattern recognition are essential elements of any solution delivering cognitive insights. Log Analysis has a strong pedigree in the essential cognitive elements. However unlike me (a mother raising a family), Log Analysis uses these cognitive elements to provide solutions tailored for IT operations struggling with the challenges of big data and rapidly-evolving environments.

Data curation, tiering and pattern recognition

Log Analysis data curation refers to the ability to ingest and annotate log, event, metric and text data sources. That allows you to search across your entire organization’s operational data to quickly identify root cause. You can go further and utilize Log Analysis data tiering by integrating Apache Hadoop distribution, allowing for economical storage of operational big data, preserving its value over time.

IBM Operations Analytics – Log Analysis pattern recognition refers to IBM’s industry-leading text analytics that uses natural language processing (NLP) to extract patterns from your unstructured data. Insights are provided into the efficiency of your IT service desk using it Service Desk Extension or through Insight Packs or the Expert Advice custom app.

Most importantly, these essential elements of data curation and pattern recognition not only deliver more efficient search capability, the repair action or the optimization insight. If combined with data tiering, these cognitive insights get better over time.

Human cognitive insights allow me to manage childhood illnesses far more easily than my husband. Using that advantage, I can act more quickly and decisively.

Use the cognitive abilities of Log Analysis and Predictive Insights to generate insight and gain the IT operations advantage.

 

Offering Manager ITOA - IBM Operations Analytics

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