Getting to know IBM Service Engage

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As part of a broader move to the cloud, IBM Service Engage provides a set of services that can help you manage your cloud and on-premises applications and optimize IT and service management. IBM Service Engage aims to go beyond providing fast, simple and cost-effective solutions to manage a cloud environment; it also offers a secure and scalable environment where you can explore these solutions through live, guided demos and complimentary trials in a friendly and interactive interface. This is a “learn, try and buy” set of offerings.

The guiding principle is that both new and existing users can integrate and extend their current services with IBM Service Engage.

What services are available through Service Engage?

The portfolio is divided into a series of software as a service (SaaS) solutions targeting analytics, optimization and automation. The following categories of services are available:

Performance management: To provide visibility and control of your infrastructure and application environment
Enterprise asset management: To improve asset performance, increase workforce utilization and lower maintenance calls
IBM Workload Automation: To automate, monitor and control workflow throughout an organization’s IT infrastructure
IT service management: To optimize your help desk, increase first call resolution rate and reduce incident and service request response times
Enterprise mobility management: To provide secure mail, mobile application security and secure document sharing
Asset inventory analytics: To help you organize, understand and correlate your data to provide predictive insights and a better business understanding

Now let’s take a look at what’s going on behind the scenes.

IBM Service Engage 2

IBM Service Engage behind the scenes

The Service Engage team of designers and developers looked to use an existing infrastructure from IBM or another service provider to focus on design and delivery.

One of the IBM Service Engage priorities was to provide a platform that is fast and that can evolve quickly. This was accomplished by deploying everything on IBM SoftLayer, which possesses an application programming interface (API) and services ecosystem that allow for quick deployment. In the same spirit, the team used continuous delivery technology and processes to update the apps and help scale out the solution. Additionally, the design utilizes loosely-coupled web architectures that can be extended for new capabilities.

The set of offerings runs on IBM Bluemix, which is an implementation of open cloud architecture that uses Cloud Foundry, an open source cloud computing platform as a service (PaaS). This allows developers to reduce the time required to build, deploy and manage cloud applications. In addition, developers can capitalize on an existing ecosystem of services and applications.

As a persistent store, the solution uses Cloudant, an open source, non-relational, distributed database service. Cloudant allows developers of web and mobile apps to focus on improving their deliverables.

Whether you want to explore and learn more about the offerings, or try and buy, IBM Service Engage can help you gain a better understanding of your business environment and extend into the cloud. If you complete an online registration, you can access a 30-day trial at no charge or purchase the complete service.

To learn more or to let me know your thoughts about Service Engage, leave a comment or connect with me on Twitter at @MaAsiaPacific.

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