Archive

IBM SaaS: Six things we do for you

When you buy a software as a service (SaaS) solution, such as IBM Social Media Analytics Software as a Service, you are making a very wise investment. Beyond what the software can provide you and your company from a ROI standpoint (which is a completely different article), buying as SaaS instead of on-premise can be a great choice.

As the development lead for IBM Social Media Analytics SaaS, I have been working diligently to provide our customers with a solution that meets and exceeds all customer expectations. Here’s a look at six things that we provide with our SaaS solution—all so you, our customer, don’t have to.

1. Setting up the hardware

One of the biggest bottlenecks in obtaining a new enterprise software solution is obtaining the servers to run them on. Purchasing several powerful servers can take days, weeks or even months for a large enterprise. For IBM Social Media Analytics SaaS, we use the IBM Hosting Services at IBM SmartCloud Enterprise + to provide top-of-the-line hardware, ready to deploy when you are ready.

2. Optimizing the hardware and network

The servers and network we use have been tuned thoroughly and provide optimal throughput for all capabilities—network configuration, disk I/O and minimal software overhead. The servers have high speed attached storage devices, fiber channel communications and more to provide you with the best experience on day one.

3. Installing and configuring software

A typical installation of on-premise software can take between hours and days. With a complex solution such as IBM Social Media Analytics which takes advantage of power enterprise software including IBM DB2, IBM InfoSphere BigInsights and IBM Cognos Business Intelligence, installing, configuring and optimizing systems can be a time-consuming, and sometimes even a difficult task. Needless to say, when you buy the solution as SaaS, that is all taken care for you. You are guaranteed to have a working system ready to use right away.

4. Securing the systems

IBM is very conscious of computer security, and this applies especially to our SmartCloud solutions. From maintaining operating system patches to tightening middleware security, and enforcing secure engineering design, your data is safe in our cloud.

5. Maintaining backups

Even in the cloud, things happen. You can accidentally delete that project you’ve been working so hard on. Don’t worry; we are taking care of backups as well. At IBM Social Media Analytics, we allow you to restore any project back to a point within the last 30 days if something goes wrong. Our backup schedule uses the powerful Tivoli Storage Manager backup solution, and we test restoring projects so when the need arises, we can handle it for you.

6. Monitoring services

Finally, ensuring that the systems are online can take an entire department. And we have an entire department monitoring your servers and services to ensure that they are running smoothly and continuously. Our internal alerting mechanism lets our monitoring team know if anything has stopped working, if your disks are running low on space or if you are nearing your monthly limits along with checking many low-level and high-level OS and application statistics.

Trusting IBM to manage your software as a service solution is a wise move. We take your business very seriously and ensure that you have access to your data in an optimal and safe manner. Share with me other reasons why you choose IBM to be your SaaS provider on Twitter @jdber and right here on this forum.

Share this post:

Share on LinkedIn

Add Comment
No Comments

Leave a Reply

Your email address will not be published.Required fields are marked *

More Archive Stories

Does my cloud have the flu? IT security check-up in the cloud

Security health checking is an important IT security process. The question is how can the security requirements of customers be implemented effectively in the cloud environment? How can human interaction with the cloud avoided completely or to a large extend?

Cloud brokerage: Requirements to support service contestability—application stacks

This is the second part of my series on cloud brokerage, and in this post I’ll discuss a variety of application stacks on which consumers can run their workloads. In my initial post, I introduced what I mean by a workload or application stack and a management stack. In subsequent posts, I’ll discuss challenges associated […]

Partnering with IBM in cloud computing

Cloud computing is rapidly growing with solutions at the infrastructure, platform, and application services. IBM Cloud Computing Specialty enables the business partner ecosystem to participate in this multi-billion dollar emerging global market. IBM Cloud Computing Specialty accelerates business partner cloud solutions by targeted enablement including training, assessment, and business development workshops. Additionally, the program also […]