support

April 5, 2019

Node.js 502 Bad Gateway Issues and How To Resolve Them

In December of 2018, many Node.js users noticed that their applications randomly returned an HTTP status code 502 "Bad Gateway" error. In this post, we'll show you how to resolve this issue if you have been affected.

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November 30, 2018

Life Just Got Easier with the Enhanced IBM Cloud Support Center

Starting today, we are excited to release the enhanced IBM Cloud Support Center—a place that provides you with a simplified and unified experience for getting IBM Cloud support.

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May 9, 2018

Common IBM Cloud ID and Billing Questions: Part 2

You expect and deserve answers to questions as quickly as possible so that you can move forward with your business. In Bluemix Support, we receive a number of similar questions involving account changes, billing, and login issues. As we see patterns, we update our externally published FAQs to help you address questions without needing to open a ticket. However, if you need to open a ticket, we will address it as quickly as possible based on the documented severity levels in our Getting customer support information. In conjunction with my April 2016 Common Bluemix ID and billing questions article, here are some questions and answers:

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May 1, 2018

IBM Cloud Support: An integrated client experience

As part of the next phase of our cloud journey, I am very pleased to announce the launch of our converged IBM Cloud Support offerings. The changes we've made are acontinual improvement of our Client experience, as we continue to listen to our Clients to deliver a high value Client experience on IBM Cloud.

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February 12, 2018

IBM Cloud Support Announces Phone and Chat Options for all Premium Support Clients

IBM Cloud now offers phone and chat support 24X7 for our premium support clients who are using our Platform As A Service. Have a need to escalate a ticket when your Client Success Manger is not available? Want to talk or chat with a person about a ticket? Need to change the severity of a ticket? Want someone to join a bridge or conference call? Can’t create a ticket with the proper severity?

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December 15, 2017

Increase Data Control, Choose EU Support for Your Cloud Apps

You probably have read the announcement last month about IBM giving clients control over their data. Today, these new capabilities to protect your data in the European Union (EU) are available and ready for use. I am going to show you how to utilize these enhanced data controls. See how to use data residency within the European Union. Learn how to get started with EU support for the IBM Cloud in Germany - read on.

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July 12, 2016

Enable incident and maintenance email notification

Today, we are pleased to announce new functionality that enables you to be notified through email about any public region (US South, EU-GB, and AU-SYD) incidents and maintenance that affects the Bluemix platform infrastructure.

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April 26, 2016

Common IBM Cloud ID and billing questions

The Bluemix Support and Project Office team receives a variety of common account management questions each day. This article answers these questions to get you pointed in the right direction as quickly as possible.

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February 18, 2016

Getting Started with Bluemix or “How to bluemix”

Coming from an environment with a focus on operational and feature stability, consistency and high availability, and now working in the era of Cloud Computing, agile development and continuous everything, products— or better —platforms like IBM Bluemix seem like an entirely different world. Truth is that once I found my bearings, once I knew how to navigate within the world of Bluemix, I started feeling at home. Here is what I learned, the first installment of my “how to bluemix”.

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