Support

May 3, 2018

Kubernetes versions in IBM Cloud Container Service

We are excited to announce the availability of Kubernetes v1.10.1 for your clusters that are running in IBM Cloud Container Service. You can easily update your cluster without the need for deep Kubernetes knowledge. When you deploy new clusters, the default Kubernetes version is now v1.9.7, or you can choose to immediately deploy v1.10.1. IBM Cloud Container Service now supports the latest four Kubernetes versions: v1.7, v1.8, v1.9, and v1.10. Please note that following our n-2 version support model, v1.7 will soon be deprecated.

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May 1, 2018

IBM Cloud Support: An integrated client experience

As part of the next phase of our cloud journey, I am very pleased to announce the launch of our converged IBM Cloud Support offerings. The changes we've made are acontinual improvement of our Client experience, as we continue to listen to our Clients to deliver a high value Client experience on IBM Cloud.

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May 3, 2018

Get Started with Streaming Analytics + Message Hub

Message Hub provides a simple communication mechanism built on Apache Kafka, enabling communication between loosely coupled Bluemix services. This article shows how to communicate with Message Hub from the Streaming Analytics Bluemix service using the messaging toolkit.

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March 7, 2018

Follow these Steps to Link your IaaS and PaaS Accounts

A couple of months ago, we released a way for you to streamline your IBM Cloud experience. Essentially, IaaS customers, who also have PaaS accounts, can now link IaaS and PaaS for an easy to navigate, single view of your accounts. When you merge your accounts, you only manage one invoice through one login giving you […]

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February 20, 2018

IBM Cloud Foundry – Deprecation of Runtime Management Utility (RMU)

Most of the functions RMU now provides, can be done by simply using SSH to connect into the application instance container and examine the runtime directly.

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February 12, 2018

IBM Cloud Support Announces Phone and Chat Options for all Premium Support Clients

IBM Cloud now offers phone and chat support 24X7 for our premium support clients who are using our Platform As A Service. Have a need to escalate a ticket when your Client Success Manger is not available? Want to talk or chat with a person about a ticket? Need to change the severity of a ticket? Want someone to join a bridge or conference call? Can’t create a ticket with the proper severity?

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January 12, 2018

Taking action to secure our IBM Cloud Container Service against recent Spectre and Meltdown security vulnerabilities

We’re taking action to secure our IBM Cloud Container Service against the recent Spectre and Meltdown security vulnerabilities. We’ve been working closely with our vendors and IBM Cloud Infrastructure teams concerning the security vulnerability announced on January 3, 2018. This vulnerability has the potential to allow those with malicious intent to gather sensitive data from computing devices. Intel believes these exploits do not have the potential to corrupt, modify, or delete data.

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January 4, 2018

We’re taking action to secure our cloud against recent security vulnerabilities

We've been working closely with Intel to mitigate the security vulnerability announced on January 3, 2018. Here's how it affects customers.

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December 22, 2017

IBM Bluemix Data Connect Deprecation Announcement

We’d like to inform you that we are retiring the IBM Bluemix Data Connect service on March 30, 2018.

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