Brooks York

February 12, 2018

IBM Cloud Support Announces Phone and Chat Options for all Premium Support Clients

IBM Cloud now offers phone and chat support 24X7 for our premium support clients who are using our Platform As A Service. Have a need to escalate a ticket when your Client Success Manger is not available? Want to talk or chat with a person about a ticket? Need to change the severity of a ticket? Want someone to join a bridge or conference call? Can’t create a ticket with the proper severity?

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November 7, 2017

IBM Watson and Cloud Platform Announce a New Interface for Clients Using the IBM Client Success Portal

Beginning November 2, 2017, you can open customer support tickets, or “cases,” through the new IBM Cloud Service Portal, which is located at: https://ibm.biz/ibmcloudsupport. After November 2, 2017, IBM Cloud support will direct you to this new location to open tickets should you use the IBM Client Success Portal.

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April 19, 2016

IBM Announces Bluemix Premium Support

IBM Bluemix Platform Premium Support is a new support offering that offers the highest response time objectives for mission-critical environments with a strategic dependence on IBM Bluemix.

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