Forrester Research: The keys to innovating customer experience

Share this post:

 “DevOps is about people first,” per a recent study by Forrester Research on DevOps-driven innovation.  Implicitly, at whatever velocity, a DevOps program that fails to innovate on customer experience is like running in place.

 As customers engage with businesses through digital apps, DevOps teams must carefully review the data flowing from those engagements.  Sustaining engagement gets harder as the increasingly app-saturated culture evolves. Satisfying customer expectations is no longer enough; especially in highly competitive markets. Delighting users has become a necessity for meaningful differentiation.

While DevOps is about people first, the cycle of improving user experience would move much more slowly without cloud platforms and services. And automating operations sets the baseline for what DevOps velocity is possible.

In this webinar, Forrester Principal Analyst Robert Stroud and IBM CTO Roland Barcia discuss details of DevOps processes and practices that successfully prioritize customer experience in every phase of work on applications—from design, development, and deployment to monitoring and analysis. Robert and Roland consider how, combined with DevOps practices and pipeline automation, microservices application patterns help with essential modernizing of existing applications and the architecting of new, cloud native ones.

What you will gain:

  • How to attain speed and agility without sacrificing quality
  • How to fuse development and operations together to own and control the entire product life cycle
  • How to eliminate human error and enhance service quality through integrated automation

Senior Content Strategist, WW Marketing

More Uncategorized stories
May 1, 2019

What’s Included in the IBM Cloud Developer Tools Version 2.2.0

I’m pleased to announce the latest version of IBM Cloud Developer Tools CLI, which contains some exciting new features.

Continue reading

April 26, 2019

Help Shape the Future of Cloud Foundry

Are you a Cloud Foundry user? If so, here's your opportunity to influence the future of Cloud Foundry with the 2019 user survey.

Continue reading

April 25, 2019

Develop in Public Cloud, Deploy Anywhere with IBM Cloud DevOps

In this article, we explore how to deploy multicloud apps developed with IBM Cloud Continuous Delivery to a network-accessible IBM Cloud Private installation.

Continue reading