Getting Bluemix Support

Share this post:

Updated: December 22, 2016

IBM Bluemix has several methods of obtaining support to address any technical, ID, or billing questions. The support widget on the Bluemix dashboard is the primary way to submit tickets. On Tuesday, March 1, 2016, IBM Bluemix Support stopped accepting tickets through the following email addresses:

Why has the process changed?

IBM is always looking for ways to improve the customer experience. Submitting tickets through email did not prove to be the most efficient way of obtaining enough initial information about your issue. Bluemix has a support widget that enables you to tell us, for example, exactly which application or service in your subscription is causing the issue. With the information from this support widget, Bluemix Support can begin looking into the issue with greater efficiency.

How do I open support tickets?

Before opening a ticket, be sure to review the Bluemix Status page where announcements, maintenance, and any other outage information is communicated. You can open support tickets during the first 30 days of a trial account or with purchased support as defined in the IBM Bluemix Terms of Use. To obtain support, use the support widget as described in the following steps:

  1. Log into IBM Bluemix with your IBM ID and password.
  2. Click Support on the upper-right side of the window.
  3. Select Add Ticket.
  4. Click Billing.
  5. Specify the necessary information to describe the issue and click Submit.

Alternatively, you can submit your ticket through the IBM Client Success Portal. In the Client Success Portal, select IBM Bluemix from the list of services and click Go to sign in. Sign in with your IBM ID and click Open ticket. Select the offering, select the severity of the issue, and specify an abstract and description for your issue. Click Finish.

What if I cannot log in to Bluemix, but I need to open a ticket?

Although the support widget is the preferred method for obtaining support, if you cannot log in to Bluemix, you can use the Get Help page to submit a ticket.

What if I do not have support through a trial account or a paid standard subscription?

Help is still available from the Bluemix community! If you do not have support, help with technical questions is available on Stack Overflow. Help with non-technical questions is available on the developerWorks dW Answers site.

Bluemix Support is on Twitter!

Lastly, don’t forget to follow the Bluemix Support Team on Twitter at IBMBluemixHelp. This channel provides how to information, maintenance, and announcements for services across the IBM Bluemix platform!

More Community stories
May 7, 2019

We’ve Moved! The IBM Cloud Blog Has a New URL

In an effort better integrate the IBM Cloud Blog with the IBM Cloud web experience, we have migrated the blog to a new URL:

Continue reading

May 6, 2019

Use IBM Cloud Certificate Manager to Obtain Let’s Encrypt TLS Certificates for Your Public Domains

IBM Cloud Certificate Manager now lets you obtain TLS certificates signed by Let’s Encrypt. Let’s Encrypt is an automated, ACME-protocol-based CA that issues free certificates valid for 90 days.

Continue reading

May 6, 2019

Are You Ready for SAP S/4HANA Running on Cloud?

Our clients tell us SAP applications are central to their success and strategy for cloud, with a deadline to refresh the business processes and move to SAP S/4HANA by 2025. Now is the time to assess, plan and execute the journey to cloud and SAP S/4HANA

Continue reading