natural language processing

Hit by a hurricane? InsurBot can help with your claim

Call centers at insurance companies face enormous pressure when natural disasters strike. Policyholders hurting from their losses need urgent help. But customer service agents can be overwhelmed by the spike in calls. That happened in recent years when a record number of hurricanes, floods and other disasters hit the United States. Policyholders were turned off […]

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How AI chatbot technology can help boost service

What makes a financial services organization a good bet for a customer? To start, customers look for a successful track record, a commitment to fiduciary duties and low fees. But they also value responsiveness. When customers have a question, they want a prompt answer. They want a company devoted to providing convenient, personalized customer experience. […]

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How AI technology is helping Lufthansa soar to new heights

Digital transformation of the travel experience is a priority for the airline industry, in part because of changes outside the industry. We compete with other airlines, of course, but also with the major internet companies that have raised the bar for customer expectations. At the Lufthansa Group, where I’m responsible for the data generated by […]

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How AI transformed ABB customer support in just 90 days

When most manufacturers think of using IT solutions to support their business, they generally focus on augmenting their physical assets, or upgrading their inventory or supply chain management systems. ABB is different. With our unified, cross-industry ABB Ability™ digital offering, ABB is transforming into a data-driven manufacturer. We want to use data to drive all […]

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Save the Lawyer: AI technology accelerates and augments legal work

Law firms are under tremendous pressure to innovate to provide better value to their clients, who demand more value for their legal dollars. Providing higher-value services in turn boosts firms’ competitiveness. However, much of the day-to-day work of any legal office – whether it’s in-house counsel, a boutique firm or one of the largest legal […]

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AI technology helps enhance global media with video

We don’t believe that the future of news-telling should be only within the purview of a few Silicon Valley startups. At Oovvuu, the plurality of media matters. There’s been an incredibly rapid period of change for media companies over the past decade. Many large media companies have been caught off guard—going from being very big […]

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High-tech AI delivers new opportunities for athlete sponsorships

There was a time, believe it or not, when the biggest difference between mattresses was soft versus firm. Okay, maybe that’s oversimplifying a bit, but there’s no question that the market for sleep products is a very different ballgame today. One big factor—and it’s not altogether surprising—is that the mattress market has become a hotbed […]

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Mapping your journey to growth with analytical insights

My company, Lodestar Solutions, works with clients from startups to large enterprises with one thing in common: they are all committed to using data analytics to better understand their business and accelerate growth. Our coaching helps them develop a roadmap on their journey to becoming data and analytics driven organizations. From our point of view, […]

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Coalesce makes AI easy and fast for business

Why Watson? Well there’s a funny story there. I’m a technophile. My family avidly watched the Jeopardy! contest with IBM Watson years ago—my son and I were rooting for the computer and my daughter was rooting for the human. My son was 14 and very much into science and technology—a good computer geek, if you […]

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