IBM Watson
How AI technology promises to aid in finding gold
In my job as the Director of Strategic Technology Solutions at Goldcorp, a leading Canadian mining company, I am keenly aware that our industry lags behind most others in terms of the use of technology. Sadly, the joke is that in mining, innovation means bigger trucks. At Goldcorp, we’re on a journey of innovation. We’re […]
Winning motorsports with help from high-tech AI for weather
Weather is a critical factor in motorsports—it affects vehicle performance and shapes race strategy. While weather has always been a key consideration in racing, forecasts are now more accurate and detailed at the hyper-local level. When accurate, hyper-local forecasts are combined with data science and machine learning, race teams gain a definitive competitive advantage. After […]
How AI technology crushes data to delight customers
Help desks: a tough job gets tougher Imagine having to be both a historian and a journalist at the same time. That’s an extremely tough job, and it’s also an accurate picture of what it takes to be a help desk, or IT support, worker. They face the constant challenge of keeping on top of […]
AI technology boosts service for health insurance customers
Did you know that three out of four New Zealanders don’t have private health insurance? Our mission here at nib is to help our fellow Kiwis gain insurance coverage by using digital technologies like AI to disrupt the New Zealand health insurance market. nib is the second-largest health insurance company in New Zealand—with more than […]
Analytics and AI can improve healthcare benefits decisions
Most of us are aware that advanced analytics and AI can help doctors diagnose disease and treat patients better. An area of decision support that’s been neglected, however, is healthcare benefits. This is unfortunate because benefits decisions can have serious financial and wellness consequences for every employer and its employees. Indeed, a typical family of […]
How AI technology helps to boost the customer experience
Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups and surveys, and collect feedback from customer service reps. Eventually, all this information can reveal what customers are thinking and […]
How AI is helping to transform education in Japan
A fourth-grade science class is just beginning. Students are settling into their seats as the teacher poses a question: Why does a heated aluminum can collapse when it is rapidly cooled? Instead of consulting a textbook or listening to a lecture, students are assigned to one of three experiments. One experiment involves cooling a bag […]
How AI transformed ABB customer support in just 90 days
When most manufacturers think of using IT solutions to support their business, they generally focus on augmenting their physical assets, or upgrading their inventory or supply chain management systems. ABB is different. With our unified, cross-industry ABB Ability™ digital offering, ABB is transforming into a data-driven manufacturer. We want to use data to drive all […]
How to help clients crawl, walk, then run with high-tech AI
As companies tap into the power of artificial intelligence, there’s often an impulse to run from the very beginning. There’s a mistaken belief that AI can solve everything. For this reason, we call our company Darwin Ecosystem because we look to the crawl, walk and run model—taking a tiered approach to help ensure transformation success. […]