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How conversational AI improves the digital banking experience
At ABN AMRO Bank, we aim to be a personal bank in the digital age. Our approach to customer ...
Contact center optimization helps keep classrooms open
In the early summer of 2020, we at the Rhode Island Department of Health (RIDOH) had a lot to be proud of. Just a few months earlier, in March, my team in epidemiological operations (Epi-Ops) witnessed the full-on assault of COVID-19 on our state’s...
AI voice services: Productivity, safety, and compliance for the mobile workforce
Enterprise voice services that include push-to-talk (PTT) are useful in industries that require 24/7...
AI text analytics: helping brands create content people want to see
For close to 20 years, we at NZN have published special-interest websites. They are quite popular. ...
Predict to prevent: Transforming mining with machine learning
Over the past few decades, the mining industry has been mired in a productivity slump of sorts. On ...
Hit by a hurricane? InsurBot can help with your claim
Call centers at insurance companies face enormous pressure when natural disasters strike. Policyholders hurting from their losses need urgent help. But customer service agents can be overwhelmed by the spike in calls. That happened in recent years ...
Powering digital transformation with AI and hybrid cloud
As in many industries around the world, banks in Argentina need to transform traditional business models to deliver innovative digital experiences. Tech-savvy customers demand more than in the past. To thrive, we must offer digital services that are ...
CIMON, the AI-powered robot, launches a new era in space travel
Outer space is unfriendly to humans. We can only exist in a contained environment with its own air ...
Automotive design problems? AI helps find solutions
Today’s automobile development process is highly complicated. In the past, vehicles were just a combination of mechanical pieces. Now, automobiles are a multi-faceted combination of mechanical parts, electronics and in-vehicle software. As ...
Regions Bank: A methodology to develop high...
How unlocking the value of data can optimize...
Mainframe as a service from the cloud supports...
STEM provides tech opportunities for teens,...
