IBM Watson Natural Language Understanding

AI speeds document discovery, giving law firms a leg up

Written by James M. Lee | AI/Watson, Cloud, Professional Services

Here’s some food for thought on where technology fits into the legal profession. First, ask a hundred lawyers why they chose their calling. Then ask 100 clients how they want their law firms spending their time and racking up billable hours. The chances are that neither group mentioned the time-consuming drudgery of the early discovery, ...read more


AI helps companies meet new data protection challenges

Written by Karl-Oskar Brannstrom | AI/Watson, Government, Professional Services

In an ideal world, rules should be based on principles—on what’s right, not what’s easy. In Europe, a good example of that maxim in action is the General Data Protection Regulation (GDPR), a set of rules adopted in 2016 designed to protect privacy and personal data for citizens living in the European Union (EU) and ...read more


Businesses gain edge in digital world with high-tech consulting

Written by Mohammed Sijelmassiis | AI/Watson, Cloud, Computer Services...

My company, Sopra Steria, is a digital transformation service provider. Our 40,000 employees offer consulting, systems integration, software development, infrastructure management and business process services across 20 countries. This gives us considerable insight into the competitive issues facing enterprises in today’s lightning-fast digital world. Those of us from the IT industry used to having IT-related ...read more


How to find new football stars with AI technology

Written by Roland Becker | AI/Watson, Media and Entertainment

For football (or soccer, for American) fans, talent on the field is a thing of beauty. Names like Messi, Ronaldo, Pelé and Zidane evoke images of unparalleled grace and athleticism. As we saw in this year’s World Cup, new stars are emerging all the time. But have you ever wondered how new talent rises to ...read more


How AI technology helps to boost the customer experience

Written by Nicholas Therkelsen-Terry and Samuel Irvine Casey | AI/Watson, Cloud, Consumer Products...

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups and surveys, and collect feedback from customer service reps. Eventually, all this information can reveal what customers are thinking and ...read more


How AI transformed ABB customer support in just 90 days

Written by Babu Kuttala | AI/Watson, Analytics, Industrial Products

When most manufacturers think of using IT solutions to support their business, they generally focus on augmenting their physical assets, or upgrading their inventory or supply chain management systems. ABB is different. With our unified, cross-industry ABB Ability™ digital offering, ABB is transforming into a data-driven manufacturer. We want to use data to drive all ...read more


How to improve social influencer marketing with AI technology

Written by Ryan Detert | AI/Watson, Cloud, Media and Entertainment...

If you were a marketer, imagine the thrill of creating a commercial so compelling that your audience would skip through regular programming to get to it. That’s our goal at Influential. We’re in the business of helping brands, publishers and ad agencies create social media #ad and #sponsored posts that outperform organic content. We’ve achieved ...read more


Save the Lawyer: AI technology accelerates and augments legal work

Written by Thomas Suh and James M. Lee | AI/Watson, Analytics, Professional Services

Law firms are under tremendous pressure to innovate to provide better value to their clients, who demand more value for their legal dollars. Providing higher-value services in turn boosts firms’ competitiveness. However, much of the day-to-day work of any legal office – whether it’s in-house counsel, a boutique firm or one of the largest legal ...read more


AI and cloud technology help fight opioid addiction

Written by John MacBeth | AI/Watson, Analytics, Developer...

Fighting the opioid epidemic is my mission. More than 115 Americans die each day from opioid overdose. The misuse of and addiction to opioids—which includes prescription pain relievers, heroin and synthetic opioids—is a serious crisis in the United States and beyond, affecting public health, societal well-being and economic welfare. According to the U.S. Centers for ...read more