IBM Watson Natural Language Understanding

Businesses gain edge in digital world with high-tech consulting

My company, Sopra Steria, is a digital transformation service provider. Our 40,000 employees offer consulting, systems integration, software development, infrastructure management and business process services across 20 countries. This gives us considerable insight into the competitive issues facing enterprises in today’s lightning-fast digital world. Those of us from the IT industry used to having IT-related […]

Continue reading

How to find new football stars with AI technology

For football (or soccer, for American) fans, talent on the field is a thing of beauty. Names like Messi, Ronaldo, Pelé and Zidane evoke images of unparalleled grace and athleticism. As we saw in this year’s World Cup, new stars are emerging all the time. But have you ever wondered how new talent rises to […]

Continue reading

How AI technology helps to boost the customer experience

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups and surveys, and collect feedback from customer service reps. Eventually, all this information can reveal what customers are thinking and […]

Continue reading

How AI transformed ABB customer support in just 90 days

When most manufacturers think of using IT solutions to support their business, they generally focus on augmenting their physical assets, or upgrading their inventory or supply chain management systems. ABB is different. With our unified, cross-industry ABB Ability™ digital offering, ABB is transforming into a data-driven manufacturer. We want to use data to drive all […]

Continue reading

How to improve social influencer marketing with AI technology

If you were a marketer, imagine the thrill of creating a commercial so compelling that your audience would skip through regular programming to get to it. That’s our goal at Influential. We’re in the business of helping brands, publishers and ad agencies create social media #ad and #sponsored posts that outperform organic content. We’ve achieved […]

Continue reading

Save the Lawyer: AI technology accelerates and augments legal work

Law firms are under tremendous pressure to innovate to provide better value to their clients, who demand more value for their legal dollars. Providing higher-value services in turn boosts firms’ competitiveness. However, much of the day-to-day work of any legal office – whether it’s in-house counsel, a boutique firm or one of the largest legal […]

Continue reading

Boulder County: A holistic approach to social case management

I like to say that in my role as the Operations Division Director at Boulder County Housing and Human Services, I get to be a nerd who cares. I use my technology background and expertise in an organization that makes a real difference in people’s lives. So, I’m interested in exploring any technology that can […]

Continue reading

AI and cloud technology help fight opioid addiction

Fighting the opioid epidemic is my mission. More than 115 Americans die each day from opioid overdose. The misuse of and addiction to opioids—which includes prescription pain relievers, heroin and synthetic opioids—is a serious crisis in the United States and beyond, affecting public health, societal well-being and economic welfare. According to the U.S. Centers for […]

Continue reading

High-tech AI delivers new opportunities for athlete sponsorships

There was a time, believe it or not, when the biggest difference between mattresses was soft versus firm. Okay, maybe that’s oversimplifying a bit, but there’s no question that the market for sleep products is a very different ballgame today. One big factor—and it’s not altogether surprising—is that the mattress market has become a hotbed […]

Continue reading