IBM Watson Discovery Service

AI helps companies meet new data protection challenges

Written by Karl-Oskar Brannstrom | AI/Watson, Government, Professional Services

In an ideal world, rules should be based on principles—on what’s right, not what’s easy. In Europe, a good example of that maxim in action is the General Data Protection Regulation (GDPR), a set of rules adopted in 2016 designed to protect privacy and personal data for citizens living in the European Union (EU) and ...read more


The problem of rural internet access: How AI is helping

Written by Jim Stritzinger | AI/Watson, Cloud, Telecommunications

Nineteen million people in the United States lack high-speed internet access. Many of these people live in rural areas, where fiber, coaxial cable, DSL or any other kind of broadband infrastructure is scarce or nonexistent. This is a huge issue for rural community administrators and school officials who have been struggling to help their communities. ...read more


How AI chatbot technology can help boost service

Written by Makoto Kuribayashi | AI/Watson, Cloud, Financial Markets

What makes a financial services organization a good bet for a customer? To start, customers look for a successful track record, a commitment to fiduciary duties and low fees. But they also value responsiveness. When customers have a question, they want a prompt answer. They want a company devoted to providing convenient, personalized customer experience. ...read more


How AI technology helps to boost the customer experience

Written by Nicholas Therkelsen-Terry and Samuel Irvine Casey | AI/Watson, Cloud, Consumer Products...

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups and surveys, and collect feedback from customer service reps. Eventually, all this information can reveal what customers are thinking and ...read more