financial services

Powering digital transformation with AI and hybrid cloud

As in many industries around the world, banks in Argentina need to transform traditional business models to deliver innovative digital experiences. Tech-savvy customers demand more than in the past. To thrive, we must offer digital services that are trusted, secure, highly available, high performing and personalized to customer interests and preferences. At ICBC Argentina, our […]

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How blockchain technology can help improve everyday life

At Interac Corp., a leading provider of payment services in Canada, we’ve discovered that blockchain for business can improve everyday life. Consider that blockchain’s promise lies in its ability to weave together networks of previously independent people, organizations and industries to create new value chains. These can help to transform business models, deliver new customer […]

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Think tank and banks innovate to offer open banking

In Africa there’s a saying, “If you want to go fast, go alone. If you want to go far, go together.” That’s the philosophy behind my organization, Consorzio CBI, a pre-competitive think tank promoting collaboration and digital innovation among 450 banks in Italy and financial service providers throughout the European Union (EU). Some 2 million […]

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How to make banking “invisible” with digital transformation

My company, DBS Bank, is the largest bank in Singapore. To improve the customer experience across our operations throughout Southeast Asia, we’ve been engaged in digital transformation for some time. Our goal is to make banking invisible to our 12 million customers. Yet we still relied on some manual processes that lessened our efficiency. Slow […]

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Why ANZ bank is optimistic about blockchain technology

With so much hype surrounding blockchain, we at ANZ bank have been keen to develop practical and deliverable use cases. We’re optimistic about one that applies distributed ledger technology to digitize financial guarantees between landlords and tenants in commercial property leasing. Working in a modest consortium with Westpac bank, shopping center operator Scentre Group and […]

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How AI chatbot technology can help boost service

What makes a financial services organization a good bet for a customer? To start, customers look for a successful track record, a commitment to fiduciary duties and low fees. But they also value responsiveness. When customers have a question, they want a prompt answer. They want a company devoted to providing convenient, personalized customer experience. […]

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How to succeed as an AI and blockchain startup

If you haven’t met Sia, perhaps you should get to know her. Sia is a digital AI assistant who helps make sense of the deluge of unstructured data. My company, Opentopic, a 25-employee startup, developed Sia for people who work in the financial services industry. Powered by IBM Watson and blockchain, purple-haired Sia won’t tell […]

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Coalesce makes AI easy and fast for business

Why Watson? Well there’s a funny story there. I’m a technophile. My family avidly watched the Jeopardy! contest with IBM Watson years ago—my son and I were rooting for the computer and my daughter was rooting for the human. My son was 14 and very much into science and technology—a good computer geek, if you […]

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