electronics

How to create powerful customer service with digital humans

I think one of the big challenges for AI is public perception. People think it’s much more advanced than it really is. There’s also a common fear of AI—that it will take our jobs, make human beings redundant and somehow rule over us. In my view, I just don’t see this happening. AI augments human […]

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Panasonic innovates to help businesses delight customers

Providing a great guest experience drives the hospitality, travel and entertainment industries. Poor experiences affect brand loyalty and image and decrease guests’ likelihood to return to the venue, whether it’s a hotel, restaurant, theme park or stadium. Panasonic teamed with IBM to build the Digital Concierge Platform using IBM Watson technology on the IBM Cloud […]

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Whirlpool Corporation: Why not move everything to the cloud?

When I buy kitchen appliances, I want them to work flawlessly. I want the refrigerator to keep things cold, the oven to cook food evenly and the dishwasher to get my glasses spotless. And I want all of them to stand up to years of daily use. I hope that the manufacturer is so focused […]

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