cognitive

Chatbots help bridge the context gap in customer service

Meet Nadine. Nadine finds unexpected charges on her phone bill and, boy, is she frustrated. The same thing happened last month, and she had to speak with three different agents before the problem finally went away. Now that it’s back, Nadine is considering a switch to another provider. She even tweets about it, complaining to […]

Continue reading

Local Motors steers the future of cognitive, self-driving vehicles

A few years ago, I had an experience traveling through the Washington, D.C. area with my father, who is in a wheelchair. He continually asked me about where we were and what was going on. I could sense that he was nervous about being in a wheelchair in an unfamiliar environment. I knew that I […]

Continue reading

IBM Watson whispers, world record breaks

I’m proud of the recent run of the SilverHook powerboat between Key West and Cuba not only because our team broke the world record, but also because we are transforming the sport of offshore powerboat racing. A key factor is data-driven artificial intelligence. Not only does collecting and analyzing live data help us drive the […]

Continue reading

SilverHook and IBM Watson IoT push ocean racing to world record

On August 17, 2017, the 48-ft. SilverHook powerboat broke the endurance world record from Key West to Cuba, traveling 103 miles through the Florida Straights in 1 hour, 18 minutes and 3 seconds. Average speed was 79.23 mph and top speed 127 mph. As the captain of the SilverHook Powerboat Team, and throttleman beside driver […]

Continue reading

The era of exponential impact

Someday, I want to tell my grandchildren about the work I’m doing now. I want to tell them that I was on a team that helped pioneer the cognitive era. Because I think that creating the mind—creating intelligence—might be the ultimate invention. For me, that’s the Holy Grail. And I am competitive. When I played […]

Continue reading

IBM Watson Care Manager helps court better serve youth

Note:  This is part one of a two-part series on IBM Watson Care Manager for specialty courts. Our goal at the Juvenile Court of Montgomery County, Ohio, is to keep kids alive until they’re old enough to make decisions on their own. We feel as if almost every child is directly or indirectly at risk […]

Continue reading

Here comes the judge…with IBM Watson?

Note:  This is part two of a two-part series on IBM Watson Care Manager for specialty courts. As presiding judge at the Indianapolis Veterans Court, it’s my privilege to assist veterans whose conduct has violated community standards in some way. I always want to know the reason they are before me so we can help […]

Continue reading

Vacation with IBM Watson and discover a whole new world

From the very beginning, my partners and I at Walk and Explore knew that artificial intelligence would help us create something totally different from what already existed in the travel marketplace. Travel can expose you to new and amazing experiences. Yet, despite the best laid plans, if you’re new to somewhere these experiences can be […]

Continue reading

Mueller Inc.: Gaining a cognitive edge over the competition

Mueller is an industrial products company with a big sales territory. We’ve become one of the leading steel building and roofing manufacturers in the United States. I attribute our success and growth to our customer outcome focus and our people – all 750 of them. As the data guy at Mueller, I want to give […]

Continue reading