Do you need coding skills to build a chatbot?
3 min read - Virtual assistants are valuable, transformative business tools that offer a compelling ROI while improving the customer experience. By 2030, conversational AI chatbots and virtual assistants will handle 30% of interactions that would have otherwise been handled by a human agent—up…
Call Center Modernization with AI
3 min read - Picture this: A traveler sets off on a camping trip. She decides to extend her RV rental halfway through her trip, so she calls customer service for assistance, but finds herself waiting minutes, then what feels like hours. When she…
Getting started with watsonx Assistant Part IV: preview, draft, publish, live
6 min read - Congratulations! Your first assistant made it into the world, and it can successfully guide your end users through a complete action. It’s now on the path to becoming the dynamic solution you envisioned when you first started the planning process. …