AI

AI plus Social = Learning what customers want

Companies are always trying to get inside their customers’ heads. They ask: What will they buy? Why will they buy it? And how do I get them to buy my products instead of my competitors’? Marketers have used evolving forms of market research and demographic customer segmentation and analysis for many years. But you can’t […]

Continue reading

AI technology helps protect teens from cyberbullying

An astonishing 87% of youth have witnessed cyberbullying. In 2017 alone, over 13 million American children were bullied or cyberbullied. For me, the struggle against bullying and cyberbullying is a personal one. In October of 2006, my 13-year-old daughter Megan took her own life as a result of cyberbullying. Committed to helping prevent similar tragedies, […]

Continue reading

Citizens benefit from intelligent automation and self-service

No one likes to stand in long lines and enter the same information many different times. Unfortunately, that’s what our citizens often face when applying for government health and human services programs. IT systems at many agencies are out of date, typically 20 to 30 years old, and they usually don’t offer citizens the ability […]

Continue reading

Advancing academic and industry research with Watson AI

Students at the University of South Carolina’s College of Engineering and Computing are some of the best in the country, and even the world. As dean of the college, I think it’s critical for the university to support them by providing the richest and most advanced research opportunities possible. Our deep partnerships and long-term research […]

Continue reading

Transforming Europe’s largest port into a digital service

The Port of Rotterdam is Europe’s largest seaport. In existence since the 13th Century in a shallow delta at the intersection of Germany, France, the Netherlands and the North Sea, the port has grown to handle more than 461 million tons of cargo annually carried by more than 130,000 vessels. There’s more to the story […]

Continue reading

Re-imagining logistics with aerial drone delivery

Imagine if customers could receive small packaged goods in less than an hour, instead of a day or a week. The time and cost savings could change how goods are purchased and consumed, with far-reaching consequences across the supply chain and to people’s lives. That is the promise of today’s emerging autonomous transportation systems that […]

Continue reading

BlueChasm: Solving problems in new ways with Watson APIs

I love my job. Every day presents a new challenge, and with it, innovative solutions. As a Software Developer at BlueChasm, I work on building enterprise solutions that harness the power of IBM’s AI technologies to revolutionize the way that our clients run their businesses. BlueChasm is a digital development company that works on building […]

Continue reading

Chatbots help bridge the context gap in customer service

Meet Nadine. Nadine finds unexpected charges on her phone bill and, boy, is she frustrated. The same thing happened last month, and she had to speak with three different agents before the problem finally went away. Now that it’s back, Nadine is considering a switch to another provider. She even tweets about it, complaining to […]

Continue reading

IBM Watson whispers, world record breaks

I’m proud of the recent run of the SilverHook powerboat between Key West and Cuba not only because our team broke the world record, but also because we are transforming the sport of offshore powerboat racing. A key factor is data-driven artificial intelligence. Not only does collecting and analyzing live data help us drive the […]

Continue reading