AI

How AI technology promises to aid in finding gold

In my job as the Director of Strategic Technology Solutions at Goldcorp, a leading Canadian mining company, I am keenly aware that our industry lags behind most others in terms of the use of technology. Sadly, the joke is that in mining, innovation means bigger trucks. At Goldcorp, we’re on a journey of innovation. We’re […]

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Smart Dubai aims to boost happiness with technology

I live and work in Dubai—a cosmopolitan city with a proclivity for superlatives. It boasts the tallest building in the world. It is one of the world’s fastest growing cities, known for its impressive skyline studded with ultramodern architecture and luxury shopping. And it is one of the most popular destinations for global travelers. But […]

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AI and IoT technology help boost water quality in China

Water is one of the planet’s most precious resources. Yet our waterways in China are under constant threat—from pollution, invasive species, drought and flooding. Many people don’t realize that keeping our water resources safe, clean and usable requires extensive infrastructure and administration at every level of government. Monitoring waterways with streaming video At RichWay Technology […]

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Winning motorsports with help from high-tech AI for weather

Weather is a critical factor in motorsports—it affects vehicle performance and shapes race strategy. While weather has always been a key consideration in racing, forecasts are now more accurate and detailed at the hyper-local level. When accurate, hyper-local forecasts are combined with data science and machine learning, race teams gain a definitive competitive advantage. After […]

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How AI technology crushes data to delight customers

Help desks: a tough job gets tougher Imagine having to be both a historian and a journalist at the same time. That’s an extremely tough job, and it’s also an accurate picture of what it takes to be a help desk, or IT support, worker. They face the constant challenge of keeping on top of […]

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AI technology boosts service for health insurance customers

Did you know that three out of four New Zealanders don’t have private health insurance? Our mission here at nib is to help our fellow Kiwis gain insurance coverage by using digital technologies like AI to disrupt the New Zealand health insurance market. nib is the second-largest health insurance company in New Zealand—with more than […]

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Analytics and AI can improve healthcare benefits decisions

Most of us are aware that advanced analytics and AI can help doctors diagnose disease and treat patients better. An area of decision support that’s been neglected, however, is healthcare benefits. This is unfortunate because benefits decisions can have serious financial and wellness consequences for every employer and its employees. Indeed, a typical family of […]

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By Steve Bogie and others

Air Canada flies high with boost from digital technology

When we ask our customers, “What makes Air Canada a great airline?” we hear that we’re reliable, consistent and trustworthy. We also hear that we have a great fleet and a wonderful staff, and that we really know our business. And because we really know our business, customers trust us. We love the fact that […]

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How AI technology helps to boost the customer experience

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups and surveys, and collect feedback from customer service reps. Eventually, all this information can reveal what customers are thinking and […]

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