AI/Watson

Panasonic innovates to help businesses delight customers

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Providing a great guest experience drives the hospitality, travel and entertainment industries. Poor experiences affect brand loyalty and image and decrease guests’ likelihood to return to the venue, whether it’s a hotel, restaurant, theme park or stadium.

Panasonic teamed with IBM to build the Digital Concierge Platform using IBM Watson technology on the IBM Cloud to develop innovative, AI solutions that create personalized guest experiences.

The possibilities are endless – from providing hotel or residential concierge services to interactive attractions and theme park experiences.  The new Digital Concierge Platform will allow Panasonic to continuously expand into previously uncharted areas across the entire scope of the service industry.

See how Panasonic is developing enhanced consumer experiences and generating new revenue streams with Watson and IBM Cloud by watching the video interview with Oliver Akinrele:

Learn more about the compelling customer experiences being delivered by Panasonic’s Digital Concierge Platform on the IBM Cloud Computing blog.

Explore new ways to generate revenue and deliver compelling customer experiences: http://ibm.biz/newexperience

Senior Engineer, Panasonic System Solutions Company of North America

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