Travel and Transportation

AI drives innovation for Finnair employees and customers

Written by Patrik Etelavuori | AI/Watson, IBM Services, Travel and Transportation

Following the worldwide trend, today’s airline industry is increasingly digital. Customers spend more time buying tickets and ancillaries online and consuming digital services as they travel. Employees, meanwhile, require the right digital tools to provide an excellent customer experience. That’s why we at Finnair place artificial intelligence (AI) technology at the heart of our digital more

Data sharing drives new service innovation in Japan’s travel sector

Written by Daisuke Yamamoto | Cloud, Computer Services, Travel and Transportation

There are many factors affecting the railway transportation business in Japan. One of the most important trends shaping the future of the industry are broader, fundamental changes in the way travelers in Japan get from one place to the other. We at JR West, the third largest rail transport network in Japan, have closely observed more

Hyperlocal weather data helps keep rails ice-free and costs down

Written by Dan Plonk | Cloud, The Weather Company, Travel and Transportation

Depending on their length and load, freight trains can weigh thousands of tons. Few things can stop them, certainly not a few inches of rain. But as anyone in rail operations will tell you, all bets are off when that precipitation—even a relatively small amount—freezes. That’s because when it comes to running on time, frozen more

Can fixing a logistics problem solve a major social challenge?

Written by Naomi Kano | Blockchain, IBM Services, Travel and Transportation

Can fixing a logistics problem solve a major social challenge? by Naomi Kano originally appeared on Blockchain Pulse.   The logistics sector in Japan faces two critical challenges. First, a labor shortage due to an aging society, and second, the need for logistics providers to adapt technologically to the changing e-commerce environment. We can solve more

How AI helps Japan Airlines personalize the travel experience

Written by Takayuki Okamoto | AI/Watson, Cloud, IBM Services...

For airlines, the sheer volume of flights and travelers can sometimes make it difficult to provide a personalized customer experience. When airports are busy and flights are full, passengers sometimes feel that the airline simply sees them as objects to be transported from point A to point B. In response, Japan Airlines decided to set more

Schiphol aims to be the world’s leading digitally innovative airport

Written by Sebastiaan de Sterke | AI/Watson, Travel and Transportation

In 2017, Amsterdam Airport Schiphol moved nearly 70 million passengers and 1.8 million tons of cargo, making it the third-largest airport in Europe. That’s important, but let’s be clear: we at Schiphol aren’t aiming to be the biggest. Our ambition is to further develop Mainport Schiphol as a multi-modal hub and secure Amsterdam Airport Schiphol’s more

How AI technology is helping Lufthansa soar to new heights

Written by Mirco Bharpalania | AI/Watson, Travel and Transportation

Digital transformation of the travel experience is a priority for the airline industry, in part because of changes outside the industry. We compete with other airlines, of course, but also with the major internet companies that have raised the bar for customer expectations. At the Lufthansa Group, where I’m responsible for the data generated by more

Air Canada flies high with boost from digital technology

Written by Steve Bogie and others | Analytics, The Weather Company, Travel and Transportation

When we ask our customers, “What makes Air Canada a great airline?” we hear that we’re reliable, consistent and trustworthy. We also hear that we have a great fleet and a wonderful staff, and that we really know our business. And because we really know our business, customers trust us. We love the fact that more

Can travel be revolutionized with blockchain technology?

Written by Matthias Felder and Moritz von Bonin | Blockchain, Computer Services, Travel and Transportation

Twenty-five or 30 years ago, traveling from one end of Germany to the other meant paper tickets and separate fares. For example, you had to buy one ticket for the train at the station, then a metro ticket to ride the U-Bahn subway in the city and finally you had to pay the fare to more