Travel and Transportation

How AI helps Japan Airlines personalize the travel experience

For airlines, the sheer volume of flights and travelers can sometimes make it difficult to provide a personalized customer experience. When airports are busy and flights are full, passengers sometimes feel that the airline simply sees them as objects to be transported from point A to point B. In response, Japan Airlines decided to set […]

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Schiphol aims to be the world’s leading digitally innovative airport

80,000 reasons to optimize In 2017, Amsterdam Airport Schiphol moved nearly 70 million passengers and 1.8 million tons of cargo, making it the third-largest airport in Europe. That’s important, but let’s be clear: we at Schiphol aren’t aiming to be the biggest. Our ambition is to further develop Mainport Schiphol as a multi-modal hub and […]

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How AI technology is helping Lufthansa soar to new heights

Digital transformation of the travel experience is a priority for the airline industry, in part because of changes outside the industry. We compete with other airlines, of course, but also with the major internet companies that have raised the bar for customer expectations. At the Lufthansa Group, where I’m responsible for the data generated by […]

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By Steve Bogie and others

Air Canada flies high with boost from digital technology

When we ask our customers, “What makes Air Canada a great airline?” we hear that we’re reliable, consistent and trustworthy. We also hear that we have a great fleet and a wonderful staff, and that we really know our business. And because we really know our business, customers trust us. We love the fact that […]

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Can travel be revolutionized with blockchain technology?

Twenty-five or 30 years ago, traveling from one end of Germany to the other meant paper tickets and separate fares. For example, you had to buy one ticket for the train at the station, then a metro ticket to ride the U-Bahn subway in the city and finally you had to pay the fare to […]

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High-tech blockchain paves the way for cars to pay

Self-driving cars are the future of transportation. That much is certain. But what’s not certain is how the surrounding infrastructure—roads, charging stations, parking lots, insurance, etc.—will adapt. When a driverless vehicle needs to recharge its battery, use a toll road or park, who will pay? And how will the transaction occur? These are the kinds […]

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Transforming Europe’s largest port into a digital service

The Port of Rotterdam is Europe’s largest seaport. In existence since the 13th Century in a shallow delta at the intersection of Germany, France, the Netherlands and the North Sea, the port has grown to handle more than 461 million tons of cargo annually carried by more than 130,000 vessels. There’s more to the story […]

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Re-imagining logistics with aerial drone delivery

Imagine if customers could receive small packaged goods in less than an hour, instead of a day or a week. The time and cost savings could change how goods are purchased and consumed, with far-reaching consequences across the supply chain and to people’s lives. That is the promise of today’s emerging autonomous transportation systems that […]

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Introducing Ivy, your new cognitive hotel concierge

Traveling can be stressful. It often involves long lines at airport security, flight delays, traffic congestion, crowded trains and juggling luggage. When you finally get to your hotel, you want your stay to be comfortable and easy. I launched Go Moment in 2012 with the goal of helping guests get better service. To do so, […]

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