Professional Services

Hit by a hurricane? InsurBot can help with your claim

Written by Arun Bala and Anthony Peccerillo | AI/Watson, Insurance, Professional Services

Call centers at insurance companies face enormous pressure when natural disasters strike. Policyholders hurting from their losses need urgent help. But customer service agents can be overwhelmed by the spike in calls. That happened in recent years when a record number of hurricanes, floods and other disasters hit the United States. Policyholders were turned off ...read more


AI speeds document discovery, giving law firms a leg up

Written by James M. Lee | AI/Watson, Cloud, Professional Services

Here’s some food for thought on where technology fits into the legal profession. First, ask a hundred lawyers why they chose their calling. Then ask 100 clients how they want their law firms spending their time and racking up billable hours. The chances are that neither group mentioned the time-consuming drudgery of the early discovery, ...read more


AI helps companies meet new data protection challenges

Written by Karl-Oskar Brannstrom | AI/Watson, Government, Professional Services

In an ideal world, rules should be based on principles—on what’s right, not what’s easy. In Europe, a good example of that maxim in action is the General Data Protection Regulation (GDPR), a set of rules adopted in 2016 designed to protect privacy and personal data for citizens living in the European Union (EU) and ...read more


Converting weather forecasts into smart business decisions with AI

Written by Brandon Rude | AI/Watson, Cloud, Professional Services...

Few would doubt the idea that weather has a big impact on business. Think of how something as basic as holiday retail spending can be sharply influenced by a blizzard or frigid temperatures. While those kinds of big, macro effects are easy to understand, the real nature of the relationship between weather and business is ...read more


How data can help improve response to natural disasters

Written by Jaethan Reichel | AI/Watson, Government, Professional Services...

Each time there’s a natural disaster, we see the same scenario: Everyone from national government leaders and the military to the small-town mayor and scores of volunteers with big hearts and expertise come together to respond to the event. All those people, at every level, need to communicate, need to share information and need to ...read more


How AI technology helps to boost the customer experience

Written by Nicholas Therkelsen-Terry and Samuel Irvine Casey | AI/Watson, Cloud, Consumer Products...

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups and surveys, and collect feedback from customer service reps. Eventually, all this information can reveal what customers are thinking and ...read more


High-tech AI empowers people with better language translations

Written by Danny May | AI/Watson, Consumer Products, Professional Services

While on a business trip to China, my passport was stolen. I wasn’t sure what to do, so I approached a policeman for help. The poor performance of the translation app I downloaded led to the policeman going for his gun and my colleague running away in fear. Instead of saying “hello, how are you”, ...read more


How a high-tech AI solution can boost employee engagement

Written by Todd Horton | AI/Watson, Cloud, Professional Services

When I entered the workforce many years ago, I became disengaged because I felt overlooked by my managers—they never communicated the impact my work had on the organization. My experience mirrors the latest employee engagement research that shows employees crave real and immediate recognition. Just saying “good job” or “I appreciate you” doesn’t cut it; ...read more


Save the Lawyer: AI technology accelerates and augments legal work

Written by Thomas Suh and James M. Lee | AI/Watson, Analytics, Professional Services

Law firms are under tremendous pressure to innovate to provide better value to their clients, who demand more value for their legal dollars. Providing higher-value services in turn boosts firms’ competitiveness. However, much of the day-to-day work of any legal office – whether it’s in-house counsel, a boutique firm or one of the largest legal ...read more