Professional Services

How AI technology helps to boost the customer experience

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups and surveys, and collect feedback from customer service reps. Eventually, all this information can reveal what customers are thinking and […]

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How a high-tech AI solution can boost employee engagement

When I entered the workforce many years ago, I became disengaged because I felt overlooked by my managers—they never communicated the impact my work had on the organization. My experience mirrors the latest employee engagement research that shows employees crave real and immediate recognition. Just saying “good job” or “I appreciate you” doesn’t cut it; […]

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Save the Lawyer: AI technology accelerates and augments legal work

Law firms are under tremendous pressure to innovate to provide better value to their clients, who demand more value for their legal dollars. Providing higher-value services in turn boosts firms’ competitiveness. However, much of the day-to-day work of any legal office – whether it’s in-house counsel, a boutique firm or one of the largest legal […]

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Global collaboration helps spark creativity and productivity

As the director of Digital and Mobile Strategy at Aleron (formerly Superior Group), a global workforce solutions firm, my focus is helping our employees around the world become as efficient, productive and creative as possible. Social collaboration has been essential to this effort. Although no two journeys to collaboration are the same, there are common […]

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Pre-sales support = happier clients, from Ayi & asociados

Partnering enhances our credibility — As an IBM Advanced Business Partner, our company enjoys a number of benefits, including substantial pre-sales support to help win business. Ayi & asociados is a systems integrator and solution provider focusing on integration, mobile and business process management (BPM) technologies with customers throughout Latin America. Our customers, who are […]

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SparkCognition on why cognitive business is booming, part 3

Amir Husain is the founder and CEO of IBM Business Partner SparkCognition. Matt Young, IBM Client References program director, recently interviewed Amir about Cognitive Business. The following is the last in a three-part series on the interview. We’ve heard about Amir’s background, and his take on cognitive computing in security and the Internet of Things […]

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SparkCognition on why cognitive business is booming, part 2

Amir Husain is the founder and CEO of IBM Business Partner SparkCognition. Matt Young, IBM Client References program director, recently interviewed Amir about Cognitive Business. The following is the second in a three-part series on the interview. First, we heard about Amir’s background and his take on cognitive computing. Now, we pick up with where […]

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SparkCognition on why cognitive business is booming, part 1

Amir Husain is the founder and CEO of IBM Business Partner SparkCognition. Matt Young, IBM Client References program director, recently interviewed Amir about Cognitive Business. The following is the first in a three-part series on the interview. The Cognitive Era is underway, and we already have some brilliant stories to tell. But what about our […]

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