IBM Services

Powering digital transformation with AI and hybrid cloud

Written by Guillermo Tolosa | AI/Watson, Banking, Cloud...

As in many industries around the world, banks in Argentina need to transform traditional business models to deliver innovative digital experiences. Tech-savvy customers demand more than in the past. To thrive, we must offer digital services that are trusted, secure, highly available, high performing and personalized to customer interests and preferences. At ICBC Argentina, our ...read more


How AI helps Japan Airlines personalize the travel experience

Written by Takayuki Okamoto | AI/Watson, Cloud, IBM Services...

For airlines, the sheer volume of flights and travelers can sometimes make it difficult to provide a personalized customer experience. When airports are busy and flights are full, passengers sometimes feel that the airline simply sees them as objects to be transported from point A to point B. In response, Japan Airlines decided to set ...read more


Applying commercial tech to the global health supply chain

Written by Jamey Butcher | Cloud, Government, Healthcare...

At Chemonics, we believe that those who have the least deserve our best. For more than 40 years, we’ve strived to help people live healthier, more productive, and more independent lives. In 2015, we won the $9.5 billion USAID Global Health Supply Chain Program – Procurement and Supply Management (GHSC-PSM) project. Our mission was twofold. ...read more


How blockchain technology can help improve everyday life

Written by Oscar Roque | Blockchain, Energy & Utilities, Financial Markets...

At Interac Corp., a leading provider of payment services in Canada, we’ve discovered that blockchain for business can improve everyday life. Consider that blockchain’s promise lies in its ability to weave together networks of previously independent people, organizations and industries to create new value chains. These can help to transform business models, deliver new customer ...read more


How blockchain helps spark innovation for energy grids

Written by Vikram Singh | Blockchain, Energy & Utilities, IBM Services

Electric utilities are in the midst of a once-in-a-lifetime business model transformation. To capitalize on energy technologies that give customers new choices and change the structure of the electrical grid, utilities must adapt to a new reality. We at Alectra Utilities Corp., a utility serving one million homes and businesses outside of Toronto in Ontario, ...read more


Think tank and banks innovate to offer open banking

Written by Liliana Fratini Passi | Banking, Financial Markets, IBM Services

In Africa there’s a saying, “If you want to go fast, go alone. If you want to go far, go together.” That’s the philosophy behind my organization, Consorzio CBI, a pre-competitive think tank promoting collaboration and digital innovation among 450 banks in Italy and financial service providers throughout the European Union (EU). Some 2 million ...read more


How to make banking “invisible” with digital transformation

Written by Anand Singh Chandel | Banking, Financial Markets, IBM Services

My company, DBS Bank, is the largest bank in Singapore. To improve the customer experience across our operations throughout Southeast Asia, we’ve been engaged in digital transformation for some time. Our goal is to make banking invisible to our 12 million customers. Yet we still relied on some manual processes that lessened our efficiency. Slow ...read more