IBM Services

How AI helps Japan Airlines personalize the travel experience

For airlines, the sheer volume of flights and travelers can sometimes make it difficult to provide a personalized customer experience. When airports are busy and flights are full, passengers sometimes feel that the airline simply sees them as objects to be transported from point A to point B. In response, Japan Airlines decided to set […]

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Applying commercial tech to the global health supply chain

At Chemonics, we believe that those who have the least deserve our best. For more than 40 years, we’ve strived to help people live healthier, more productive, and more independent lives. In 2015, we won the $9.5 billion USAID Global Health Supply Chain Program – Procurement and Supply Management (GHSC-PSM) project. Our mission was twofold. […]

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How blockchain technology can help improve everyday life

At Interac Corp., a leading provider of payment services in Canada, we’ve discovered that blockchain for business can improve everyday life. Consider that blockchain’s promise lies in its ability to weave together networks of previously independent people, organizations and industries to create new value chains. These can help to transform business models, deliver new customer […]

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How blockchain helps spark innovation for energy grids

Electric utilities are in the midst of a once-in-a-lifetime business model transformation. To capitalize on energy technologies that give customers new choices and change the structure of the electrical grid, utilities must adapt to a new reality. We at Alectra Utilities Corp., a utility serving one million homes and businesses outside of Toronto in Ontario, […]

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Think tank and banks innovate to offer open banking

In Africa there’s a saying, “If you want to go fast, go alone. If you want to go far, go together.” That’s the philosophy behind my organization, Consorzio CBI, a pre-competitive think tank promoting collaboration and digital innovation among 450 banks in Italy and financial service providers throughout the European Union (EU). Some 2 million […]

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How to make banking “invisible” with digital transformation

My company, DBS Bank, is the largest bank in Singapore. To improve the customer experience across our operations throughout Southeast Asia, we’ve been engaged in digital transformation for some time. Our goal is to make banking invisible to our 12 million customers. Yet we still relied on some manual processes that lessened our efficiency. Slow […]

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